Relationship Manager

1 week ago

Concord, New South Wales, Australia Right at Home Full time $90,000 - $120,000 per year

Are you looking for role that offers collaboration and growth? Are you passionate about building meaningful relationships to assist the success of a business?  Do you thrive on making a difference in the lives of older people?

FINALLY A role that's RIGHT for YOU

Right at Home Sydney Inner West provides high quality in-home care and assistance to our valued clients from Carlingford to Concord/Burwood, including Homebush, Auburn, Lidcombe and surrounding suburbs. We support people living with dementia and cognitive decline, disabilities, post-operative care needs and older Australians. Our services help clients remain safe and independent in their own homes. Our mission to improve the quality of life for those we serve.

About the role

We are seeking a dedicated and experienced Relationship Manager to join our team, who has demonstrated success in sales, has a passion for customer service excellence and a drive for growth.

The Relationship Manager will be responsible for:

  • Establishing, building and maintaining relationships with existing clients;
  • Actively building relationships with referral sources through community engagement and networking;
  • Being the initial contact for referral sources as well as potential clients and their families seeking services;
  • Pro-actively managing a large number of enquiries from multiple channels to increase conversion and revenue;
  • Performing our client intake process to ensure timely and efficient commencement of services;
  • Working closely with internal and external stakeholders to prepare and complete service agreements, manage budgets and coordinate services;
  • Communicate with all departments of Right at Home;
  • Report to company director

Essential Criteria:

  • Prior experience in sales, marketing or client engagement with a strong drive for growth and success;
  • High-level organisational skills and meticulous attention to detail;
  • Excellent presentation with strong written and verbal communication skills;
  • Ability to build meaningful relationships with a wide variety of people and a passion for providing high quality customer service;
  • Demonstrated problem-solving skills combined with a strong ability to prioritise tasks;
  • Demonstrated ability to work both autonomously and as part of a team;
  • Strong computer skills with prior experience using MAC OS and MS Suite;
  • Current Drivers Licence & National Police Check;
  • Knowledge of Aged Care and/or other community, healthcare funded program
  • National Police Check
  • Driver's Licence and Own Car with comprehensive insurance
  • Working With Children Check
  • First Aid & CPR

Salary: From $75,000 per year + Super + KPI Bonus

Travel will be included in the role.

Schedule:

  • Monday to Friday

Work Location: In person

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