Customer Support Consultant

We're on the lookout for an engaging Customer Support Consultant ready to jump into a full-time role for 12 months. Our Customer Support Consultants play a key role in helping our customer transition seamlessly post-settlement through their home loan lifecycle. This includes processing progress claims for our customers who are building their home, completion of FHOG and the after care of a fully funded loan, including attending to customer enquiries, assisting customers navigate HomeStart's online services and accurate processing of administrative functions.

What your day to day might involve:

• You will be responding to incoming calls from our existing customers and assisting them with their queries.  You will also respond to queries that come via email, HomeStart website links, mail and occasionally face to face.
• You'll strive for first-call resolution when responding to customers concerns through sound reasoning of product, policy and legislation.
• In times when you are unable to resolve a query immediately, you'll liaise with the appropriate area of the business and escalate where necessary.
• You will provide support to our customers accessing our self-service/digital solution and troubleshoot technical issues, and escalate when necessary.
• You'll be processing and funding progress payments for our construction loans and along with other administrative tasks, you'll also be processing FHOG applications.
• This role requires you to be agile. You could be on the phones talking to our customers in the morning, and by the afternoon you could be undertaking administrative tasks.
• You'll provide support to the broader HomeStart team when required.

The types of skills and experience we are looking for:

• We are looking for someone who has experience in a similar customer service role, ideally in a lending operations and banking environment.
• You have a good understanding of mortgage lending/loan management.
• Team work makes the dream work  You are a team player with the ability to work autonomously.
• You have fantastic communication skills (both written and verbal) along with strong negotiation and problem solving ability.
• Your attention to detail and accuracy is impeccable.
• You are computer literate with the ability to work across multiple systems throughout the day.

Advantageous attributes:

• Certificate III in Finance and/or Mortgage Broking.

Benefits & perks:

• Hybrid - enjoy the flexibility of working from home up to 40% of the time.
• Beautiful views from our modern office in Pirie Street.
• Thrive with our range of wellbeing initiatives that help you live a healthy, balanced life.
• Up to 5 days of wellbeing leave in addition to your 4 weeks annual leave.
• Did we mention the views?

About us:

As a South Australian specialist home loan provider, we're uniquely positioned between the public and private sectors. Our innovative financial solutions have made us a leader in breaking down barriers to home ownership, supporting our state's economic and social wellbeing.

Applications close at 5pm, Monday 25 August 2025 and are only accepted via  Please provide a cover letter, current curriculum vitae and include the name and contact details of three current professional referees.

Please contact Jess Hopgood at if you wish to discuss this opportunity further.

Please note candidate screening and interviews may commence prior to the closing date of the job advert, and you will only be contacted if you progress to interview.  We also reserve the right to close this vacancy early.

All new employees are required to provide a satisfactory National Criminal History Record (Police Check) prior to commencement.

HomeStart is an equal opportunity employer that supports a diverse, inclusive and safe place to work where everyone belongs, and everyone feels at home.  All applicants will receive consideration for employment without regard for gender identity or expression, sexual orientation, disability, culture, national origin or age.