event operations manager

2 weeks ago

Melbourne, Victoria, Australia Hyatt Full time $80,000 - $120,000 per year

Summary

Care Connects Us

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences and trips into journeys.

Join a team that is making travel more human, connected and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About Park Hyatt Melbourne

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us

  • Leading global hotel brand with career advancement opportunities
  • Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
  • Complimentary duty meals whilst on shift
  • Discounted food & beverage and park club health & day spa treatments
  • Discounted onsite car parking
  • Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
  • Generous paid time off and holiday policies including paid parental leave and wellbeing leave
  • 10% discount with NIB Health insurance

About the Role

As the Events Operations Manager, you will be responsible for the efficient running of the Events Service department in line with Hyatt international's corporate strategies and brand standards, whilst meeting employee, guest and owner expectations. Reporting to the Food & Beverage Manager, you will supervise and manage the day to day operations as well as supporting the team to achieve our purpose.

Some of the responsibilities include

  • Drive our guest's Food & Beverage experience in line with Park Hyatt brand standards
  • Provide leadership to a large and diverse team
  • Creating and communicating the rosters and delegation of tasks and responsibilities
  • Recruitment of new associates with the guidance and support of the Human Resources team
  • Control manning levels of Events Service in relation to occupancy, requirements, service quality and costs
  • Handle all guest enquires in a courteous and efficient manner
  • Provide training and onboarding support for new associates within the department
  • Forecasting and budgeting

Qualifications

  • Previous Food & Beverage managerial experience in a luxury hotel is essential
  • A current Victorian Responsible Service of Alcohol (RSA) Certificate
  • A local certificate in food handling and hygiene is advantageous
  • Exceptional people management and interpersonal skills along with strong communication skills
  • The confidence to promote ideas and make sound decisions under pressure
  • A strong attention to detail and the desire to produce high quality operational and administrative outcomes
  • Comprehensive knowledge of business needs, financial reporting and productivity requirements
  • The flexibility to work on a rotating roster, including weekends and public holidays

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed.

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