ITSM Change Manager
2 days ago
Requirements Overview
Customer in Adelaide is seeking an experienced IT Organisational Change Analyst to work on a large, multi-year portfolio with their delivery partners, contributing to the establishment of the customer. Based on customers Organisational Change Management team and reporting to the IT Change Lead, this role will support delivery of key IT projects in our End User Technology program which includes coordinating pilots e.g. device deployment, drafting communication, coordinating Subject Matter Experts, feedback management/analysis and maintaining change documentation.
Resource will be expected to participate in on-site days as required by the client.
Key Skills
• Organisational Change Analyst with 3+ years supporting large scale organisational change management.
• In-depth understanding and experience supporting transformational change.
• Experience drafting and maintaining change management communication in a large program.
• Experience tailoring engagement activities to suit diverse stakeholder groups.
• Highly developed stakeholder engagement skills and proactive approach.
• Experience coordinating pilots and change activities, including scheduling and logistics.
• Experience maintaining change documentation across a program including feedback analysis.
• Demonstrated ability in problem solving, working well under pressure and meeting work deadlines.
Key Qualifications
• Relevant Change Management (e.g. Prosci), Agile & Human Centred Design qualifications/certifications
Desirable Skills
• Previous Higher Education experience.
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