Deskside Support Technician

4 days ago

Melbourne, Victoria, Australia Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary
We are seeking a Deskside Support Analyst with 2 to 5 years of experience to join our team. The ideal candidate will have expertise in End User Tools such as Nexthink, Macintosh OS X Laptop Support, and Desktop Support and expertise to our Logistic Center End Users, VIPs, and their administrative assistants. This role requires working from the office during day shifts. The candidate will be responsible for ensuring smooth operations and providing technical support to end-users.

Mandatory Skills

  • Windows & Macintosh OS X Laptop Support
  • Desktop Support- Remote
  • VDI
  • RFID guns
  • Video Conferencing
  • IT Service Management

Roles And Responsibilities

  • Provide deskside and remote support for hardware, software, and network-related issues.
  • Maintain, analyze, troubleshoot, and repair Windows and macOS laptops and desktops.
  • Deliver excellent written and verbal communication while handling user queries.
  • Perform on-site and remote servicing, installation, and upgrades of IT equipment.
  • Support video conferencing setups and meeting room technologies (e.g., Cisco, Polycom).
  • Handle service requests via email, phone, live chat, and in-person interactions.
  • Offer high-quality customer service and resolve technical issues efficiently.
  • Provide hardware and application support, including software installations and updates.
  • Create and maintain accurate documentation for support activities and resolutions.
  • Troubleshoot using tools like Nexthink (remote management) and ServiceNow (ITSM).
  • Utilize MDM tools for device management and issue resolution.
  • Ensure timely resolution of issues while meeting service quality and user satisfaction targets.
  • Support remote work during BCP situations with a reliable home setup (high-speed internet, power backup, quiet workspace).
  • Demonstrate flexibility to work in a 24/7 environment, including weekends and public holidays as per roster.
  • Exhibit strong problem-solving skills and the ability to work independently with minimal supervision.
  • Communicate effectively in English and handle customer interactions professionally.

Qualifications/Certifications (Optional)

  • Bachelor's degree in Computer Science or related field or +2 years additional experience
  • 5+ years' experience in a Deskside Support role with at least 3 years face to face support.
  • 5+ years supporting MAC and Windows platforms
  • Expertise with MS Office suite, including Outlook
  • Tier 2+ level networking skills (DHCP, DNS)
  • Experience providing support within a Fortune 500 global company
  • Experience supporting C level executives

Salary Range:
$60,000-$70,000

Date of Posting:
29-Sep-25

Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

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