Customer Success Account Manager

2 weeks ago

Canberra, ACT, Australia Microsoft Full time
Overview

Job Title: Early in Profession Customer Success Account Manager (CSAM) – Australian Public Sector

About the Role:
Join Microsoft's mission to empower every person and organisation on the planet to achieve more. As an Early in Profession Customer Success Account Manager, you will play a pivotal role in driving customer success outcomes across Australia's Public Sector. This is an entry-level opportunity designed for individuals passionate about technology, customer engagement, and delivering business value.
The Customer Success Account Manager (CSAM) is the primary delivery leader and trusted advisor for Microsoft's strategic customers. CSAMs orchestrate cross-functional teams across Microsoft and partners to accelerate customer value realization from Microsoft's cloud platforms.
By combining technical expertise, business acumen, and deep customer insight, CSAMs lead post-sales delivery and support, ensuring alignment to customer priorities and driving adoption, consumption, and operational health across the digital cloud platform.

Why Join Us:

•    Work with a supportive team committed to your growth and success.

•    Access to world-class learning resources and mentorship programs.

•    Opportunity to make an impact in Australia's Public Sector digital transformation journey.

Responsibilities

Key Responsibilities:

•    Build trusted relationships with public sector customers and partners.

•    Support account planning and execution to accelerate digital transformation.

•    Manage day-to-day customer success activities, including milestone tracking, escalations, and proactive risk management.

•    Collaborate with internal teams (Engineering, Sales, and Support) to deliver seamless customer experiences.

•    Contribute to consumption growth and adoption of Microsoft cloud solutions.

•    Drive health, resiliency, and security initiatives with customers to ensure robust, sustainable, and secure environments aligned to best practices.

Qualifications

What We're Looking For:

•    Recent graduate - Bachelor's Degree in Business, Sociology, Computer Science, or related field - or up to 2 years of professional experience in technology, consulting, or customer facing roles.

•    Strong communication and problem-solving skills.

•    Ability to learn quickly and adapt in a dynamic environment.

•    Passion for technology and helping customers achieve their goals.

•    This position requires verification of Australian citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship. 

•    NV2 security clearance or the ability to obtain clearance is also required.

#MCAPSANZ

#EiP

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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