Service Delivery Coordinator

Do what you love - and make a difference every day.

For over 40 years, Burnie Brae has been at the heart of the Brisbane North and Moreton Bay communities. More than a service provider, we're a place where people feel welcomed, supported, and truly cared for.

We're now looking for a Service Delivery Coordinator (Intake and Review) to join our Care Services team in a part-time, fixed-term role (12 months, approx. 32.5 hours per week). In this role, you'll be the warm and reassuring first point of contact - helping people take their first steps with us and ensuring they feel guided every step of the way.

What You'll Be Doing

In this role, you'll often be the first point of contact for our clients and their families. You'll provide clear information, timely responses, and supportive guidance, helping people feel at ease from the very beginning. Whether it's coordinating referrals, managing care plan reviews, or simply offering reassurance over the phone, you'll ensure every interaction is handled with both professionalism and care.

Key responsibilities include:

• Following up on referrals and care plan reviews within required timeframes
• Checking in on client progress, incidents, and safety assessments to support wellbeing and compliance
• Providing accurate advice on care plans, service options, and associated costs so families feel confident in their choices
• Handling calls and call-backs with professionalism, empathy, and understanding
• Responding to emails within a 24–48 hour timeframe
• Supporting smooth, respectful client onboarding experiences
• Working closely with the Intake & Review team to ensure every client feels supported from their very first contact

What You'll BringWe're looking for someone with both heart and skill - a person who is organised, caring, and ready to make a real difference for our clients. You'll have:

• Certificate III in Aged Care (or equivalent qualification)
• Statutory Declaration
• Current National Police Check
• Current First Aid and CPR certification
• Driver's Licence
• Experience in administration, intake, or scheduling within a busy environment
• A genuine passion for supporting people's health and wellbeing
• Experience in community services (preferred)
• Familiarity with the My Aged Care Portal (highly regarded)

Why Join Burnie Brae?At Burnie Brae, we take care of our people so you can take care of the community. We want you to feel valued, supported, and motivated every day, which is why we offer a range of benefits designed to make work rewarding and enjoyable:

• Salary packaging to boost your take-home pay (up to $15,900 plus $2,650 for meals & entertainment)
• 17.5% annual leave loading
• Flexible and hybrid work options where possible
• Free, confidential counselling and mental health support through our Employee Assistance Program (EAP)
• Discounts on Burnie Brae services, including gym, massage, physio, café, travel, health insurance, and more
• Recognition and reward programs to celebrate your contributions
• Blue Light Card savings on everyday expenses, retail, and dining

At Burnie Brae, your work makes a difference - and we make sure you feel appreciated while doing it.

Ready to Join Us?

If you'd love to make a positive difference in people's lives every day, we'd love to hear from you. Click Apply and send us your CV along with a short cover letter.

We are proud to be an Equal Opportunity Employer, committed to building a team that reflects a rich diversity of backgrounds, experiences, and perspectives. Our employees bring unique strengths and share a common passion for making a difference in people's lives. Diversity goes beyond race and gender - it includes age, disability, veteran status, sexual orientation, religion, and every aspect of identity. We believe that every voice matters, and fostering an inclusive environment is a responsibility we all share.