APS4 Planner

The position provides operational and administrative support that is informed and directed by sound

knowledge in service delivery areas and undertakes some research and analysis activities.

The APS4 Planner will have a considerable level of contact with internal and external stakeholders and will

be required to communicate with and provide advice on a range of service delivery matters to resolve

moderately complex enquiries

Duties Include:

- Analysing participant records using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to help reduce overspending

- Working with participants and their representatives via telephone communication to identify current circumstances and spending patterns.

- High quality record keeping, including competency with with multiple I.T systems, adhering to process guidelines and standard operating procedures.

- Research and review decisions and manage moderately complex cases with the assistance of staff at higher classification levels

- Completing admin and data entry tasks relating to participants

- Contribute to the achievement of key performance indicators, including planning targets

- Key skills required include communication and interpersonal skills

We are looking for candidates with the following experience:

- Current/previous disability sector experience with a service provider or partner in the community.

- Candidates that have an understanding of the impacts a disability has on an individual and the challenges they face.

- Have a caring, empathetic and supportive nature.

- Previous decision-making experience, particularly in Federal Government is highly regarded.

• Brisbane CBD OR Ipswich OR Robina, Hybrid Working After Training
• Initial 12 Month Contract
• $43.82 per hour + super
• Must be an Australian Citizen
• Early October 2025 start date
• These are FULL TIME positions only

Please apply now if you have the above skills and experience. Due to high volumes of applications, only suitable candidates will be contacted.

As these positions are with a Federal Government department, only Australian Citizens can be considered. Those waiting for Australian Citizenship or have NZ Citizenship only are not eligible.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.