Senior Case Manager

About the Role

In this position, you will work closely with injured workers to assist in the processing of their Workers Compensation claim during a challenging time after a workplace accident or injury.

You will be the central point of contact for your portfolio of injured workers, employers and any various other treating health providers to process weekly wage payments and support review of request for medical treatment, ensuring correct and timely processing of reimbursement of treatment costs. You'll also be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim. You will also provide crucial Return to Work support for injured workers who are ready to make a return to the workplace.

Our Senior Case Management position offers a fully supportive and structured training program, as well as future pathways into other exciting opportunities. If you've been thinking about a career change, new challenge, or you want to use your experience in a different way, this could be the opportunity you've been looking for which can offer you stability, flexibility and career growth.

Responsibilities

In this position, you'll undertake the following:

• Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses, to help them in their journey to recovery
• Reviewing, monitoring and approving requests from your injured workers for medical/surgical treatment
• Ensuring appropriate documentation is received to process weekly wage payments for employers and injured workers
• Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
• Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
• Working closely with internal and external stakeholders including, injured workers, employers, treating health care providers to support
• Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
• Working in conjunction with both external parties such as medical professionals, treating health providers, occupational rehabilitation services and employers, and internal teams such as your Injury Management and Technical teams to facilitate and influence a sustainable return to work and life for injured workers
• Participating in Case Conferences and implementing strategies for effective cost management on claims

Qualifications

What are we looking for?

• Previous working experience in a customer service-based role, especially in fields/roles specialising in (but not limited to) employment services, rehabilitation, mental health, social work or health & safety
• Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential)
• Recent work experience within a customer service-based role
• Strong telephone-based conversational/communication skills, administrative skills and ability to learn and use systems/databases
• Resilience
• Exceptional time management and organisational skills and the ability to prioritise your tasks
• Excellent communication and interpersonal skills, and a team-player attitude
• An aptitude for working within a dynamic, fast paced and challenging environment

What we can offer you:

• Dedicated learning and capability experts and a tailored training program to set you up for success
• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave to support your family life
• Reproductive leave
• A friendly, collaborative and supportive working environment
• Opportunities for ongoing education and development, as well as career progression
• Service recognition awards, employee assistance programs and peer support initiatives
• Corporate health insurances discounts, wellness programs and additional leave options
• Discounts and cash-back offers from hundreds of retailers
• Birthday leave - take a day off during your birthday month as a gift from GB

To apply:

If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.