Senior Case Manager

Work Type: Fixed-term - Full-time

Salary: $113,022 - $124,885

Grade: VPS 5

Occupation: Community services

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/D00977SEPTEMBER2025

At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we'd love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit

We're proud of the important work we do across Victoria. Want to be part of it?

• Utilise your Community Services expertise to provide support and advice to the Countering Violent Extremism unit
• A Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 30th June 2028
• VPS Grade 5.1: $113,022 - $124,885 plus superannuation.

About the Business Unit:

The Terrorism (Community Protection) Act 2003 (Vic) establishes two therapeutic case management schemes that provide early intervention for individuals who are vulnerable to, or are at risk of radicalising towards, violent extremism. Therapeutic interventions are delivered to participants of the case management schemes through a multi-faceted governance and operating model, with a Countering Violent Extremism Multi-Agency Panel (CVE MAP) and the Secretary of the Department of Justice and Community Safety (DJCS) providing authorisation. The CVE MAP Operations Team within the Police, Racing, Victims and Coordination Group leads oversight, management and governance of the case management schemes, and is responsible for the delivery of best practice specialised assessment and therapeutic interventions for individuals participating in the schemes.

About the Role:

The Senior Case Managers play a key role in the service delivery of the therapeutic schemes, providing frontline services to participants. Their role is to:

• Apply evidence-based practice in the case management of participants, ensuring effective assessment, planning, intervention, and review
• Identify, assess, and evaluate factors that relate to an individual's behaviour and provide individualised risk assessment, case planning, service coordination, deliver effective interventions to reduce risk, and liaise with suitable stakeholders for the delivery of appropriate interventions,
• Motivate and influence participants in the case management process. Model pro-social behaviours and draw on strengths-based approaches,
• Monitor participant's compliance against case management plans; demonstrate assertiveness and confidence in dealing with participants exhibiting challenging behaviours and escalating issues to senior staff in a timely manner,
• Present on the progress of an individual's participation in the therapeutic schemes to CVE MAP members and other stakeholders,
• Proactively build and maintain positive relationships with key strategic internal and external stakeholders such as service providers within a highly sensitive operating environment to support the ongoing effective delivery of therapeutic interventions to vulnerable or at risk individuals, and
• Maintain a commitment to the highest standards of confidentiality and professional integrity in relation to all matters of both schemes.

To learn more about this role before applying, please read the attached position description

About You

As our ideal candidate, you will possess:

• A deep understanding and/or practice of effective case management practices; proactively managing risk with more complex individuals
• A strong ability to deliver tailored intervention to clients to address risk and need
• A strong ability to identify and respond to participant needs while using the understanding of the participant's context to tailor services and ensure outcomes are delivered.

Qualifications/Requirements:

• An appropriate qualification in social work, psychology, allied health or a related field is desirable.

How to Apply:

Please click the Apply button on this advertisement. Applications should include a resume and c overing letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Tuesday 23 September 2025 at 11.59pm

Posted

9 September 2025