Full-Time Carpet Cleaning Technician

Are you passionate about delivering an exceptional client experience and exceptional results?

We're seeking a motivated individual to join our dynamic growing team as a Lead Technician. If you have a keen eye for detail, excellent leadership abilities, and a commitment to delivering second to none service, we want to hear from you

About Us

Diamond Carpet Cleaning have been established in the Rockhampton region for over 17 years. Our Core focus is 'Delivering trusted exceptional services and creating supportive team culture in the cleaning service industry. We do this by providing high quality trusted cleaning services and an exceptional client experience for every client each and every time.

Our Core Values

• Exceptional Client Experience
• Professionalism
• Education & Training
• Outstanding Communication
• Team Work & Celebrating Success
• Being Above the Line
• Being Trustworthy

About the role

We are seeking 2 Lead Technicians to join our team in preparation for our extra busy season in December/ January and our expected growth in 2026.

As a Carpet Cleaning Technician, you will be responsible for providing high-quality carpet cleaning services to our residential and commercial clients in the local area. This is a hands-on role that requires physical work, strong attention to detail, and a commitment to delivering exceptional customer service.

What you'll be doing

• Work efficiently and effectively on your own and with a team.
• Follow policies & procedures
• Inspect and assess items to be cleaned for damage, stains, and specific cleaning requirements, providing recommendations to clients as needed
• Uphold our commitment to outstanding customer service, addressing client concerns and questions with professionalism and courtesy.
• Complete regular maintenance on vehicles and equipment.
• Participate in fortnightly team meetings by presenting opportunities, challenges & solutions, to enhance service quality, and contribute to the
• company's growth initiatives.
• Uphold a clean and organized work environment in accordance with company standards.
• Complete training in carpet, upholstery and other cleaning services from Diamond Carpet Cleaning and professional cleaning schools
• Preparation of daily paperwork and invoices/ receipt of payment from customers
• Support, encourage, teach & guide other team members when working as a team

What we're looking for

1. Experience in the cleaning industry is and advantage but not required. Training will be provided.
2. Strong leadership skills and the ability to motivate & encourage team members towards achieving performance targets.
3. Excellent communication and interpersonal skills to interact effectively with clients and team members.
4. Problem-solving skills to address unexpected challenges and provide effective solutions.
5. Valid car licence (C class) required (preferably manual)
6. Must hold a valid C class or higher driving licence
7. Physical fitness and the ability to lift and move heavy equipment and household items
8. Must demonstrate high level physical fitness for demanding work requirements
9. A clean criminal history
10. Must maintain a clean driving record with no major offences
11. Available Monday – Friday 7:45 am to 6 pm
12. Available for occasional evening and weekend work (paid as overtime)P

What we offer

• Small, local family business (you're more than just a number)
• Opportunity to lead a team and make a significant impact on our operations.
• Ongoing training and development to enhance your skills and advance your career.
• Positive and collaborative work environment.
• Hours above and beyond 38 hours per week are paid as either overtime or TOIL (Time off in Luie)
• Paid above award rates

Apply now to join our team and become a part of the Diamond Carpet Cleaning family

If you're passionate about exceeding client expectations, leading & encouraging others, and are physically fit, we invite you to apply for the Carpet Cleaning Lead Technician position. Join our team and play a pivotal role in providing top-tier cleaning services in the Rockhampton region.

To apply, kindly send your resume and a cover letter detailing your previous experience and leadership abilities.

Application Deadline: 16/10/2025

Application Email:

Subject Line: (Your Name) – Lead Technician September 2025