Senior Business Analyst

Organisation/Entity: Transport For NSW

Job category: Administration & Office Support

Job location:

Sydney, NSW, AU, 2020

Job reference number: 102235

Employment type: Fixed Term Full-Time

Salary range: $ $

You may have been part of some big projects before, but this work is legacy-building.
This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.
In this role, you'll:
Play a pivotal role in uncovering the needs of our key customers and stakeholders to assist the business in delivering the right solutions. An expert in tailoring system delivery to meet requirements and expected outcomes, you will be the conduit between our technology partners, subject matter experts and our business and customers.

You will have demonstrable experience delivering complex digital solutions and systems integration, specifically working on customer facing technology and backend systems which impact a significant number of customers and users on an everyday basis.

This role is a Fixed-term, full-time role contract until 30/06/2026, Hybrid work model – team works from 231 Elizabeth office.

For more information on this position and business unit, view the role description and information pack.

About You

• At least 5 years' experience in a Senior BA role in digital delivery teams gathering functional and non-functional requirements, writing user stories and detailed technical acceptance criteria ideally with web platforms and APIs
• Familiarity with headless CMS platforms (ideally Drupal) and modern front-end frameworks (such as React)
• Experience collaborating with developers, UX/UI designers, testers, and product owners in agile environments
• Experience facilitating workshops with stakeholders to capture and validate requirements
• Experience conducting work using agile delivery methods (Scrum of SAFe) and associated practices such as sprint planning, retrospectives, and demos
• Strong backlog management skills including refinement, prioritisation, and maintaining traceability of requirements
• Exceptional written and verbal communication skills and ability to work collaboratively across varying levels of staff and disciplines, and in particular documentation skills (functional specs, API requirements, user journeys, decision logs)
• Understanding of DevOps practices
• Well-developed interpersonal, consultation, facilitation, and negotiation skills
• This role is in a fast-paced domain, where you must be able to prioritise workload and manage this autonomously with minimal supervision

Who We Are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.

What are you waiting for…? Connect with us. Apply now

Applications close: 11:59 pm Thursday 16th October 2025.

For more information about this role, please contact MARY..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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