Lead Solutions Consultant

Who we are

Rosterfy is a global leading, end-to-end enterprise volunteer engagement platform powering over 100 million volunteer hours. We exist to connect communities to events and causes they are passionate about.

Used by over 3 million volunteers across 26 different countries, Our SaaS platform powers mass volunteer programs across the globe for Not-for-Profits, local government, sporting federations, and major events. Our all in one solution helps our clients to recruit, retain, reward and train their volunteers, whilst also ensuring compliance.

Headquartered in Melbourne, Australia, with offices in Sydney, London, Dallas, Denver & New York, our vibrant, inclusive and passionate global team is driven to unite the world around volunteering.

Why you want to work with us

Rapid Growth
: Rosterfy is a rapidly expanding company, doubling in size every year. Backed by top investors, Rosterfy is on a rocket ship trajectory, set for incredible growth and success.

Global Impact
: We are reshaping volunteering globally and have an ambitious goal to redefine what it means to be a volunteer. Work with us, and be certain that you will make an impact.

Well-liked
: with 4.5 stars on Capterra, 4.4 stars on G2, and winners of various awards, we are well liked by clients and recognised for our exceptional service and innovative solutions.

Awesome clients
: We've been the volunteer management platform for 7 consecutive Super Bowls, Lifeline, & Oxfam amongst many other happy clients across 26 countries.

Competitive salary
: We offer a competitive salary commensurate with experience and qualifications, along with comprehensive benefits.

Check out our Employee Value Proposition slide deck here

About the role
:

We're looking for a talented individual to ensure customers reach their desired outcomes through effective onboarding, project and relationship management. As a byproduct of these,, we are looking for someone who is experienced in SaaS implementations, project management and process improvement.

The Solutions Consultant Lead acts as a liaison between enterprise or complex Rosterfy customers and our internal teams, helping to deliver the best onboarding experience possible.

Key Responsibilities

The key responsibilities are split 60% as an implementation expert, and 40% as the regions lead. Specific responsibilities include:

• Manage the onboarding of new customers focused on APAC which will include training and configuration of the Rosterfy Platform
• Provide local regional leadership and management to delivery consultants inclusive of performance management and technical mentorship
• Generate managerial reporting for the region (Example: Utilisation, financial, capacity, status, and other required delivery focused reports)
• Act as a regional escalation point for clients across the delivery team
• Identify new opportunities: up-sell, cross-sell, additional training and services revenue.
• Provide delivery focused pre-sales management for large or complex customer sales
• Improve Rosterfy internal and customer facing processes in the Professional Services and Delivery department
• Work with the global Rosterfy team as an expert in delivery
• Develop and build strong relationships with key customer stakeholders and executive sponsors through steering committees, regular visits, reports, events

Required Skills and Experience

• SaaS Delivery / onboarding experience
• Experience in a technical consulting environment
• 5+ Years in customer implementation facing roles in a SaaS company
• Project management experience managing multiple concurrent projects
• Understanding of standard financial project management
• Excellent time management and organizational skills
• Ability to handle a fast-paced environment and challenging workload
• Exceptional oral and written communication skills and attention to detail

Nice to have

• Experience working with the NFP/Charity sector
• Strong understanding of volunteering and workforce management
• Have used Hubspot &
  
  in previous roles

Remuneration and Benefits Package (AUS)

• Competitive salary offering
• Paid time off to participate in volunteering activities
• Referral bonuses and recognition programs

EEO Statement:

Rosterfy is an equal opportunity employer committed to building a diverse and inclusive team. We know that underrepresented groups — including women and people from marginalized backgrounds — are less likely to apply unless they meet
every
requirement. If you're excited about a role but don't tick every box, we encourage you to apply anyway. We're all about potential, growth, and finding the right people to join us on our mission.