NSW Venues Manager

Role Description

Clean Vibes provides Cleaning, Waste Management and Event Support Services to events and venues across Australia. Reporting to the National Operations Manager this role is responsible for planning, scheduling, and managing all aspects of the various events at each of the 3 venues we manage as required by the company. It involves the profitable management of Clean Vibes contracts, establishing and maintaining an excellent relationship with internal/external stakeholders, managing and motivating the staff and labour force. This role is based in Sydney and may require frequent periods of travel to support the business operations.

Key Responsibilities

Accountability for the overall profitability of the operational activities of the Venue(s), undertake regular operational reviews and continuously improve the operation of the service delivery.

Develop an excellent working relationship with the relevant representatives, with regular meeting dates agreed and met.

Develop detailed operational plans and rosters that will provide the most cost effective and efficient solution for the Venue(s).

Ensure all administrative paperwork and reporting is completed. This includes but is not limited to, timesheets, incident reports, progress reports and management reporting.

Relationship Management

Establishing and maintaining an excellent working relationship with each venue management team and / or direct client.

Establishing and maintaining an excellent working relationship with Clean Vibes other venue(s) and Head Office staff

Providing direction, leading and managing the cleaning activities for the venue in line with Clean Vibes mission and values.

Developing and maintaining a thorough knowledge and understanding of the venue / events cleaning scope and the client's needs and expectations.

Event Management

Ensuring that there is an up-to-date Event Management Plan in place and that the venue / event is managed accordingly with all the required QA documentation and reporting being adhered to

Utilising Clean Vibes Management Systems, this includes planning, reporting and analysing financial performance.

Ensuring the event is clean, waste is correctly disposed of and support services are effective in accordance with corporate quality standards.

Overseeing the operations of all events and taking on the responsibility and accountability for the contracts under your portfolio.

Logistics Management

Ensuring the adequate provision of the required event supplies and consumables and ensuring that these supplies and consumables are properly and safely organised, stored and requisitioned.

Ensuring that all the event equipment and vehicles are properly maintained, cleaned and kept in good working order.

Ensuring that a register for all cleaning chemicals, equipment, vehicles and other assets is maintained.

Risk Management & Compliance

Undertaking risk and safety audits and ensuring that Clean Vibes safety and accident reporting requirements are adhered to.

Establishing and implementing safe work practices that minimise accidents in the workplace.

Ensuring that the event operations meet safety and all other statutory requirements.

Timely input and completion of all incidents and incident investigations.

Ensure all prestart/ toolbox briefs are completed and signed before each shift.

Ensure all new staff sign and agree to all SWMS Staff Management

Ensuring all event staff are recruited in line with Clean Vibes policies and procedures.

Ensuring all new employees undertake Clean Vibes standard induction training program.

Directing, motivating and managing all staff in line with Clean Vibes Code of Conduct.

Ensuring the ongoing performance, development and training needs of all staff are effectively managed and provided for ensuring that annual performance reviews are conducted.

Ensuring all staff are suitably attired at all times whilst working at the Events, in line with the Clean Vibes uniform guidelines (or as agreed with Clients).

Rostering and scheduling all events and day to day. Ensuring all staff numbers are inline with clients' requests and agreed staffing plans.

Managing Profitability

Managing the overall activities for the event within the contracted hours and expense budgets.

Responsibility for the overall profitability of the activities for the event. This includes the preparation of annual operational budgets, reporting actual performance to budget and undertaking variance analysis and taking remedial action where necessary.

Management Reporting

Communicating with the National Operations Manager on a regular basis to ensure they remain fully informed of all significant operating issues.

Communicating regularly with clients to ensure that they remain fully informed of all significant operating issues and that the activities between Clean Vibes and all other groups at the events are well coordinated.

Preparing and submitting event management reports.

Ensuring timesheet records are prepared and recorded to enable Clean Vibes to pay its employees correctly.

Ensuring all other reporting requirements are met in a timely manner.

Experience and Qualifications

Experience in cleaning management or a facilities management role

Excellent client service skills

Excellent organisational and resource management skills

Strong leadership and motivational ability

Well developed communication skills

Good Microsoft applications skills

Financial management/reporting and analysis skills

Relevant tertiary qualifications

Accountabilities:

Profitable operation of contracts in line with a pre-established budget

Compliance with all legislative requirements at all times

Development of new business – secondary sales

Customer satisfaction and productive relationships with customer decision makers

Motivation and support to all staff allocated to the venue to ensure positive staff retention

Continuous improvement across operations and service delivery and implementation of innovative and sustainable solutions.

This job description is a guide to the work you will be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment and as your experience grows you will be expected to broaden your tasks, suggest improvements, solve problems and enhance the effectiveness of the role.

Job Types: Full-time, Permanent

Pay: $70,000.00 – $90,000.00 per year

Experience:

• cleaning management: 1 year (Preferred)

Licence/Certification:

• Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person