Service Desk Analyst
3 days ago
Job reference: #17665
Brand: Lumus Imaging
Location: Chatswood
Work type: Full Time (Max Term)
About us
At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.
Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.
Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.
About the Role
As a Service Desk Analyst, you'll be the first point of contact for technical support across Lumus Imaging. You'll provide timely and effective 1st and 2nd level support for desktops, mobile devices, applications, and business-specific systems, ensuring a seamless experience for our staff and stakeholders.
This is a dynamic role that involves problem-solving, knowledge-sharing, and working collaboratively with both internal teams and external vendors.
What You'll Do
- Provide 1st and 2nd level support via phone, email, and automated ticketing systems.
- Diagnose and resolve hardware, software, and application issues.
- Log and document service desk interactions and resolutions using our ITSM system.
- Create AD accounts and mailboxes.
- Prioritise and escalate incidents as required, coordinating with resolver teams.
- Maintain excellent communication with users and IT colleagues.
- Support continuous improvement by documenting processes and contributing to team knowledge.
- Participate in a rotating 24/7 roster (Mon-Fri, with weekend on-call).
About You
We're looking for someone who is proactive, adaptable, and thrives in a fast-paced support environment. You'll also bring:
- An IT degree (or similar qualifications).
- 1+ years' experience in a similar service desk or IT support role.
- Strong communication and collaboration skills.
- The ability to manage multiple priorities and work both independently and in a team.
- A passion for continuous learning and upskilling.
Benefits and Wellbeing
As part of working for Lumus Imaging, you will have access to a range of benefits including:
- Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- Fitness Passport - Access top fitness centres & pools across Australia at a subsidised rate.
- Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
- Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.
Our commitment to diversity and inclusion
Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
How To Apply
Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.
If you would like further details please email us at:
See more of our jobs at and follow us on LinkedIn
-
Service Desk Analyst
7 days ago
Sydney, New South Wales, Australia Fujitsu Full timeAbout the job Service Desk Analyst**Service Desk Analyst****North Sydney location****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the...
-
Service Desk Analyst
5 days ago
Sydney, New South Wales, Australia Fujitsu Full time**Service Desk Analyst****North Sydney location****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...
-
Service Desk Analyst
7 days ago
Sydney, New South Wales, Australia Hitech Group Full timeExciting opportunity with a Federal Government Department 12 Month Contract + 2 x 12 Month ExtensionsRewarding hourly rates $$$ A Federal Government Department is seeking an experienced Service Desk Analyst to join their ICT Service Desk team.The successful candidate will provide first level support to internal and external stakeholders and contribute to the...
-
Service Desk Analyst
7 days ago
Sydney, New South Wales, Australia Citr Full timeAt CITR we specialise in IT within the Private, Government, Health, and Banking sectors. Throughout the process you can expect to be treated with the dignity and respect you deserve with a transparent experience. We will partner with you to find the right opportunity**THE OPPORTUNITY**A private sector client who is based in Sydney are currently looking for a...
-
Service Desk Analyst
1 week ago
Sydney, New South Wales, Australia Peoplebank Full timeLocation:- Sydney CBD- Job Type:- Contract- Posted:- about 11 hours ago- Contact:- Aparna Sharma- Discipline:- General IT- Reference:- 261925- Initial 12 months contract- Location: Western Sydney (Richmond)- Hybrid work model ( 3 days / office)Our client is looking for a Service Desk Analyst to join its IT team.In this role you will be supporting a full...
-
Service Desk Analyst
1 week ago
Sydney, New South Wales, Australia Technology People Australia Full time**Service Desk Analyst**- South Melbourne- Outstanding leader- $61k - $65k + super + on call allowance + phone allowance**About the company**Technology People have partnered with a leading supplier of media and communications in Australia. With almost 100 radio stations under the brand alongside over 90 free to air TV signals, this business impacts over 10%...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application Support1 day ago Be among the first 25 applicantsDirect message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our industry-leading team in...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application SupportGet AI-powered advice on this job and more exclusive features.Direct message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application SupportGet AI-powered advice on this job and more exclusive features.Direct message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our...
-
Service Desk Analyst
2 weeks ago
Sydney, New South Wales, Australia THOMAX Full timeService Desk Analyst - Application SupportService Desk Analyst - Application Support1 day ago Be among the first 25 applicantsDirect message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our industry-leading team in...
