Service Desk Analyst

7 days ago

Sydney, New South Wales, Australia Lumus Imaging Full time $60,000 - $90,000 per year

Job reference: #17665

Brand: Lumus Imaging

Location: Chatswood

Work type: Full Time (Max Term)

About us

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

About the Role

As a Service Desk Analyst, you'll be the first point of contact for technical support across Lumus Imaging. You'll provide timely and effective 1st and 2nd level support for desktops, mobile devices, applications, and business-specific systems, ensuring a seamless experience for our staff and stakeholders.

This is a dynamic role that involves problem-solving, knowledge-sharing, and working collaboratively with both internal teams and external vendors.

What You'll Do

  • Provide 1st and 2nd level support via phone, email, and automated ticketing systems.
  • Diagnose and resolve hardware, software, and application issues.
  • Log and document service desk interactions and resolutions using our ITSM system.
  • Create AD accounts and mailboxes.
  • Prioritise and escalate incidents as required, coordinating with resolver teams.
  • Maintain excellent communication with users and IT colleagues.
  • Support continuous improvement by documenting processes and contributing to team knowledge.
  • Participate in a rotating 24/7 roster (Mon-Fri, with weekend on-call).

About You

We're looking for someone who is proactive, adaptable, and thrives in a fast-paced support environment. You'll also bring:

  • An IT degree (or similar qualifications).
  • 1+ years' experience in a similar service desk or IT support role.
  • Strong communication and collaboration skills.
  • The ability to manage multiple priorities and work both independently and in a team.
  • A passion for continuous learning and upskilling.

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

  • Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
  • Fitness Passport - Access top fitness centres & pools across Australia at a subsidised rate.
  • Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
  • Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
  • Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply

Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.

If you would like further details please email us at:

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