Presales Executive

Presales Executive

Role: Full-Time

Location: Sydney/ Melbourne

The Presales Executive (Presales Solution Engineer) is responsible for presenting a broad range of Salesforce-based solutions to prospects and existing customers while supporting Account management team throughout the sales cycle. Through carefully planned discovery with a range of stakeholders, the SE will uncover specific business requirements and value drivers that will define compelling and transformative project opportunities. Partnering with the Account Management team throughout the sales cycle, the Presales Executive engages key stakeholders to uncover business challenges, define value-driven opportunities, and craft compelling, differentiated solutions that drive deal success. . During this process the Presales-Executive will create impactful relationships with internal and external stakeholders, both with the customer and throughout partner network with the key focus to become a trusted advisor and representative of the level of quality consulting the customer could expect through the delivery lifecycle.

Specific Responsibilities/Essential Functions

• Customer Discovery & Needs Analysis:
  Engage with clients to uncover business challenges and define value-driven opportunities for Salesforce solutions.
• Solution Design & Architecture:
  Develop tailored Salesforce solutions that align with customer requirements, emphasizing business value, ROI, and competitive differentiation.
• Product Presentations & Demonstrations:
  Deliver persuasive presentations, demos, and proof-of-concepts showcasing Salesforce's integration and capabilities.
• Proposal Development & RFx Responses:
  Collaborate with sales to develop proposals and respond to RFPs/RFIs, ensuring solutions align with customer goals.
• Building Relationships & Establishing Trust:
  Build strong, consultative relationships with customers and internal teams, positioning Infosys as a trusted advisor.
• Technical Support & Problem-Solving:
  Provide technical guidance during the sales process, addressing queries and demonstrating solution feasibility and integration.
• Solution Strategy & Deal Support:
  Drive solution strategy across projects, ensuring alignment with sales objectives, and actively support deal closure.
• Market & Competitive Analysis:
  Stay updated on industry trends and technologies to ensure solutions remain innovative, competitive, and market-leading.
• Keep up to date with the latest technology innovations from Salesforce and the general technical landscape, particularly AI/Agentforce.
• Lead technical discussions with current and prospective customers
• Coach, mentor and lead fellow consultants, providing both consulting development skills and technical expertise
• Complete temporary delivery-based work on occasional periods where demand is high.

Competencies

• Excellent verbal and written communication skills with a focus on leading workshops, capturing requirements/epics/stories and use cases, developing a solution,
• Strong ability to articulate value and strategy alignment to all stakeholders, including executive and C-level.
• Presentation and demonstration skills with a focus on solving business and technical problems through storytelling and business benefits.
• Work positively as part of a varied-but-skilled team which focuses on the overall goal of winning together.
• Ability to clearly articulate solutions to technical and non-technical stakeholders
• Ability to efficiently research and define alternative solutions which cannot be met solely by Salesforce products e.g. ISV or other 3rd party solutions.
• Ability to articulate the importance of Salesforce best practice across out of the box configuration vs. customized configuration vs. programmatic customization.
• Manage varied work requirements concurrently across multiple opportunities.
• A keen interest to learn and grow, particularly in Salesforce' latest technologies including AI and Agentforce.

Focus Areas:

• Business Value & ROI:
  Demonstrating how Salesforce solutions solve key business challenges, increase efficiency, and deliver measurable ROI.
• Customization & Differentiation:
  Tailoring solutions to meet customer needs, differentiating Infosys' offerings from competitors in the marketplace.
• Sales Enablement:
  Providing technical insights and strategic guidance that enable the sales team to close deals faster and more effectively.
• Customer Relationships:
  Building and nurturing strong relationships to position Infosys as a trusted advisor throughout the entire sales cycle.

Required Education and Experience

• Bachelor's Degree or equivalent (relevant) educated experience
• 8-10 years of experience implementing new/uplifting existing Salesforce implementations as a Solution/Technical Architect across all areas of the implementation lifecycle
• An understanding of waterfall, hybrid agile and full agile implementation methodologies
• 5+ consultant certifications across multiple clouds.
• Extensive experience working in the RFx/Tender response process.
• A thorough understanding of fundamental Salesforce architectures including platform infrastructure, data, integration and security. An understanding of Salesforce processes, functionality and limitations.
• A functional understanding of Salesforce cloud features including Sales/Service/CPQ/FSL/Experience/Einstein/Marketing etc.
• Strong understanding of Salesforce industry-based products including PSS, Education, CG, Energy/Utils and Comms clouds.
• Understanding, or strong interest in the application of AI/Agentforce is a must.
• Excellent verbal and written presentation skills are mandatory

Preferred Experience

• Salesforce Application and System Architect Certifications.
• A conceptual understanding of enterprise architecture concepts e.g. TOGAF.
• Experience implementing Salesforce within at least two industries e.g. Finance, Manufacturing, Consumer Goods, Telco, Public Sector, Retail, Energy, Healthcare, Communication, Transportation, Media, NFP or Automotive
• Experience working with or integrating-to other platforms such as CRM's, ERP's, financial software applications and HR systems.

Success in this role is measured by
your ability to influence deal closures, differentiate Infosys in competitive pursuits, and drive long-term customer value. As a
Presales Executive
, you will play a vital role in the sales cycle by engaging customers, delivering impactful presentations, and ensuring that the proposed solutions resonate with customer needs. By strategically accelerating the sales process and positioning Infosys as a trusted advisor, you will directly contribute to winning new business and ensuring customer satisfaction throughout the engagement lifecycle.

This job description is a close guideline as to what you will be asked to do in your role. It is not exhaustive, and you may be asked to contribute to work outside of what is set within this document. Simplus is able to ask you to work outside of this remit within reasonable direction. If you are keen to learn more or discuss this opportunity in details please DM / email

No agencies please.