Service Manager

23 hours ago

West Melbourne, Victoria, Australia Care Group Community Services Full time $80,000 - $120,000 per year

About Care Group Community Services

Care Group Community Services was established in 2019, when a need for a culturally diverse support service was identified, who are also compassionate, caring and are committed to building long term relationships with those in need.

Our team provide in-depth framework, staffing, support solutions, accommodation and care, 24 hours a day, 7 days a week. We work in partnership with families, guardians, Support Coordinators, and other internal departments to provide personalised support and accommodation.

Our Objective

At Care Group Community Services, we strive to provide quality staffing who can deliver a range of support services to vulnerable individuals displaying challenging behaviours and high complex needs within the NSW, QLD, VIC, and ACT region.

Position Purpose

The Disability Services Manager provides hands-on leadership to support people achieving their goals. This position is the key link between the Senior Support Workers, Disability Support Workers and the team responsible for the design and delivery of services and the Regional Manager who has overall responsibility for the development and delivery of our services within the state.

Role & Responsibilities

• Provides coaching and direction to establish and maintain, within the team, supports and services to assist people to live with dignity in the community in control of their lives and their supports and services.

• Works closely with service facilitators, prioritising and matching referrals to the most appropriate service facilitators to ensure the development of self-determination effective individual plans, service design, continuous review and improvement of quality services is achieved.

• Facilitates networks of people and their families to support self-determination and direction of their services.

• Actively participates, in relevant promotional activities and consistently challenges and improves the quality and scope of the services that we provide.

• Has knowledge and awareness of all people supported and, alongside the service facilitators, has personal involvement with a selection of people living in more complex situations

• Develops good working relationships with funders, referral agencies, other providers and community groups.

• Works with the Regional Manager to develop strategy and plans to deliver excellent support to the current base of individuals, and ensure the continued growth and expansion of Care Group NSW.

• Ensures that people's options for support are explored, referrals are passed to, and acted on, by the most relevant service facilitator within the area.

Budget

• Ensures that budgeted support is delivered and that over-delivery of support is managed within agreed parameters.

Qualifications

  • A relevant tertiary and/or demonstrated experience in the provision of casework services in the health or welfare sector.

Experience

• Comprehensive understanding of community networks and relevant legislation, such as the NDIS.

• Highly developed interpersonal, communication and negotiation skills, with the ability to develop relationships with a wide range of stakeholders.

• Varied and relevant experience in community services with an emphasis on the design of innovative, flexible and holistic individualised plans and associated casings.

• Broad knowledge of financial processes and guidelines related to individual funding and budgets and high level conceptual and analytical skills to assess and develop same.

• Knowledge of key reform agendas currently impacting on the community services sector.

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