Client Engagement Officer

6 days ago

Northern QLD, Australia Alliance Australia Full time $60,000 - $80,000 per year

About Alliance Community

Alliance Community, a division of Alliance Australia, is one of Australia's leading providers of premium community support and is an NDIS registered provider. Together, we have a collective 130 years' experience recruiting Australia's best team of nurses, aged care workers, disability and other specialist support staff across the country.

About the role

As the Client Engagement Officer based in Townsville, you will coordinate the intake and onboarding of new Alliance Community clients to ensure a smooth transition to service delivery. The main responsibilities for the role include:

  • Client Intake – Following up on leads, discussing potential clients with clinical teams and providing quotes and schedule of supports to potential new clients.
  • Client Management – Reviewing, optimisting, and providing service improvement suggestions to ensure best support is provided by Alliance Community.
  • Compliance – Ensuring compliance with NDIS Participant Service Agreements, Individual Support Plans, budgets, service bookings and other mandatory documentation.

About you:

The main requirement for this role is an NDIS Support Background. We need someone who has experience in the disability service industry within the NDIS framework. If you have experience with complex NDIS participants and SIL (Supported Independent Living) this would be looked upon favourably. Other requirements include.

  • Experience with Client Intake within the NDIS Framework.
  • Genuine commitment to advocate on the behalf of your clients.
  • Excellent communication skills and the ability to liaise with a variety of stakeholders.
  • IT literate and experience using CRMs.

Benefits and perks

The main benefit of this role is the opportunity to work for an organisation that has a proven track record of developing and growing staff with a history of promoting from within.

Other benefits:

  • Fully maintained company vehicle – you can swap this for a car allowance if you choose
  • Feel good factor – work for a business that genuinely makes a difference to the lives of people in need.
  • 22 days annual leave – 1 extra day between Christmas and New Year and 1 day for your Birthday
  • Gender neutral parental leave – 26 weeks full pay
  • Other corporate benefits including Fitness Passport, Employee Assistance Programs, Health Benefits, Salary Packaging and more.

Our Talent Acquisition team & Hiring Managers kindly request no unsolicited resumes from recruitment agencies. Business NSW isn't responsible for any fees related to unsolicited resumes.

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