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Director, Strategic Government Accounts

2 weeks ago

Canberra, ACT, Australia Optus Full time $150,000 - $200,000 per year

It starts with YES

At Optus, we don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

We are currently seeking an experienced Director for a large strategic Government customer to lead and grow our capability in managing and expanding the strategic business relationship for our Federal Government client. This role is instrumental in driving revenue, profitability, market share, and innovation through early adoption and anchor tenant strategies within the product development lifecycle.

About the Role

As our Director, you will focus externally on fostering strategic relationships with customer executives and IT leadership, as well as key delivery partners. Your leadership will cultivate the trusted environments essential for our account, project, and service delivery teams to thrive. As a prominent face of our growing ICT, Managed Services, and outsourcing capabilities, you'll represent Optus at the industry level – supporting the largest contact centre in the Southern Hemisphere.

A Day in the Life at Optus

  • Champion Strategic Delivery: Lead the end-to-end orchestration of resources across the Major account, ensuring alignment of internal capabilities, third-party partnerships, and service delivery to achieve operational excellence.
  • Drive Enterprise Growth: Shape and execute strategic account plans in partnership with Marketing and cross-functional leaders to expand market share, unlock new revenue streams, and drive sustainable growth.
  • Lead High-Performing Teams: Develop, mentor, and empower a high-calibre team of Account Directors, Customer Executives, and Managers to consistently deliver exceptional client outcomes and deepen long-term partnerships.
  • Own Commercial Outcomes: Take full P&L responsibility for the account, with a mandate to deliver or exceed Annual Operating Plan (AOP) targets across revenue, profitability, and customer satisfaction.
  • Act as Executive Sponsor: Serve as the senior point of contact for client executives, ensuring strategic alignment, trusted partnerships, and a shared roadmap for innovation and service transformation.

What You'll Bring

  • Deep Experience in Enterprise Sales & Account Leadership: A proven track record in managing complex, high-value government or enterprise accounts within IT, Telecommunications, or Professional Services environments.
  • Expertise in Strategic Partnership & Business Development: Demonstrated success in building and expanding long-term client relationships, with a strong focus on co-creation, innovation, and outcome-based delivery.
  • Commercial & Financial Acumen: A strong grasp of financial performance levers, with experience owning and delivering multi-million-dollar P&Ls.
  • Leadership Excellence: The ability to inspire, develop, and lead high-performing teams while fostering a culture of accountability, agility, and customer-centricity.
  • Future-Focused Perspective: A visionary mindset with the capability to translate strategy into action — delivering today while architecting for tomorrow.
  • Qualifications: A tertiary degree in Business, Technology, or a related field is preferred.

Perks we love at Optus

  • 3 days in the office, 2 days remote – with flexible hours to suit
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver
  • All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue.
  • Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA ), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email *************** or call We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit