Senior Support Worker

Position: Senior Support Worker, Disability services

Position Type: Permanent Full-Time

Location: Dulwich Hill NSW, and surrounding suburbs

About Us

Golden Heart Services is a thriving organisation dedicated to making a meaningful impact in the disability support industry. Our goal is to be a well-known and trusted provider by delivering top-quality support services and enhancing the lives of our customers living with a disability and their families. This is an exciting opportunity to contribute to our mission and play a vital role in the success of our organisation.

Our Mission & Values

At Golden Heart Services, we believe in creating a community where everyone shines bright—spreading kindness, empowering individuals, and making a meaningful difference, one golden-hearted moment at a time.

Key Duties

• Provide administrative support for the service, with specific tasks assigned by management
• Assist with roster support as needed, guidance on such instances will be communicated by management.
• Provide support and mentoring to less experienced colleagues when deemed necessary
• Assist with facilitating new employee inductions, when requested by management.
• Provide support that ensures the client is center of their decision making and enable them to achieve the desired outcomes of their plans, goals and aspirations in partnership with their families and carers.
• Manual Handling, assist clients with mobility and transferring, using appropriate lifting techniques.
• Help clients with daily personal hygiene, including bathing, dressing, grooming and toileting.
• Monitor and report changes in clients' health and wellbeing to relevant health professionals and management
• Administer medication as prescribed and keep accurate records
• Assist clients with meal preparation and feeding
• Assist with household task such as cleaning, laundry and shopping
• Accompany clients to appointments, social activities, and community events
• Facilitate clients' engagement in hobbies, interests, and community programs
• Implement individual support plans and behavior management strategies.
• Maintain accurate and up to date records of clients' activities, progress and any incidents
• Complete daily reports, shift notes and communicate effectively with teams' members and management
• Advocate for clients' rights and needs within the community and service environment
• Ensure clients are always treated with dignity and respect
• Assist clients in developing life skills and independence, including money management, cooking, and personal organisation
• Encourage and support clients in setting and achieving personal goals.
• Develop appropriate, supportive working relationships with customers and their families/carers.
• Ensure that supports are provided in accordance with the National Disability Services Standards and other relevant legislation and are active in advocating the rights of people with a disability.
• Work collaboratively with other support workers, health professionals, and family members
• Participate in team meetings, training sessions, and professional development opportunities

Skills & Competencies

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face
• Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience
• Patience and resilience: the ability to remain calm and patient in challenging situations and to continue providing support even when faced with difficulties.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally
• Teamwork: willingness to assist and support others as required and get along with team members
• Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner
• Technology: proficient in using standard applications (Microsoft Office, web browsers), client management software, data entry including client notes, maintaining records, and troubleshooting common issues.

Compliance Requirements

• NDIS Worker Screening Check
• Working with Children Check
• Provide First Aid (HLTAID011)
• Provide CPR (HLTAID009)
• Valid Australian Drivers Licence
• Evidence of Covid19 Vaccination Status
• Infection Prevention & Control Certificate.
• NDIS Worker Orientation Module "Quality, Safety and You"
• Vehicle with Comprehensive Car Insurance.

Desirable

• Certificate III, IV or Diploma in Disability
• Certificate in Mental Health
• Diploma in Community Services
• Peer Support

How to Apply

Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this position.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Only applicants with the right to work in Australia will be considered.

No agencies, please.

Job Types: Full-time, Part-time, Permanent

Pay: $35.00 – $45.00 per hour

Work Location: In person