Customer Service Team

2 weeks ago

Whitsundays, Australia MH5 Pty Ltd Full time $40,000 - $60,000 per year

Customer Service Representative

Hertz is a global rental car company which has been providing quality vehicle rental and outstanding customer service for over 100 years. As a brand we put the customer at the heart of everything we do, and we proudly represent some of the most well know rental car brands in the world. Hertz, Thrifty and Dollar.

To support our growth in the Whitsundays, we are looking for candidates that are enthusiastic, energetic and would like to grow with the business.

We have an opportunity available for a full-time customer service representative (CSR), and a casual role available for a vehicles cleaner (VSA). (please state your preference in your cover letter via seek)

What we offer:

You will be located at one of the worlds most iconic holiday destinations, the Whitsundays. Where world class reefs, islands and leisure activities are on your door step.

  • A competitive hourly rate PLUS an uncapped incentive program for CSR's

  • Attractive shift penalties rates

  • Career progression & pathways offered to top performers

  • Ability to move within the business, and across our Qld locations

  • Full training and a company uniform

  • Experience in a industry that can take you anywhere in the world

  • Successful private business with 22 locations across Queensland.

Primary Duties and Responsibilities include:

A customer service representatives is responsible for managing our bookings, and engaging with customers as they collect and return our mobility solutions.

  • Create a positive customer experience by greeting and engaging our customers

  • Accurately enter and complete incoming rental reservations

  • Complete collection and return transactions efficiently and accurately

  • Provide customers with our optional upgrades and cover.

  • Checking of vehicles prior to, and upon return of the vehicle

  • Meticulously record and process any vehicle damage

  • Ensure vehicles are prepared and presented inside and out to Hertz standards.

  • Work as part of a high performing team

  • Drive vehicles as needed

The successful applicant will need:

  • Excellent communication skills with a 'make it happen' attitude

  • Strong customer service, administration or hospitality background

  • Ability to work both unsupervised and within a team

  • Basic computer literacy skills are required to operate our rental car software

  • Willing to roll up their sleeves to get the job done.

  • Ability to multi-task and be highly organised.

  • A full and current Australian driver's license

Training will be provided on the job.

With two sites across the Whitsundays, candidates are required to work across both Airlie Beach and Proserpine Airport, including some weekend and evening shifts.

MH5 Ltd is a privately owned business, and is proud to be a Franchisee of Hertz Australia Pty Limited. We are an inclusive business who welcomes qualified candidates of any gender, race, religion or age, who have full rights to work in Australia.

Talk to us today about a career in the rental car business, and how you can move and grow with Hertz. Our team leaders, branch managers have progressed their way through customer service roles.

Only short-listed candidates will be contacted.

  • Team Leader Plumbing Services

    2 weeks ago

    Whitsundays, Australia Whitsunday Regional Council Full time $99,978 per year

    Team Leader Plumbing Services Location - Proserpine Permanent / Full Time Base remuneration commencing at $99,978.80 per annum The Whitsunday Regional Council is situated at the heart of the Great Barrier Reef. The region encompasses the 74 tropical Whitsunday Islands, the coastal towns of Cannonvale, Airlie Beach, Jubilee Pocket, Shute Harbour and Bowen...

  • Electrical Services Technician

    7 days ago

    Whitsundays, Australia Hamilton Island Enterprises Limited Full time $104,000 - $130,878 per year

    ELECTRICAL SERVICES TECHNICIAN - Hamilton IslandJoin one of Australia's most iconic destinations in a unique, hands-on role that offers more than just a job - it's a lifestyle upgrade. Hamilton Island is seeking an experienced Electrical Services Technician to support the safe, reliable and efficient operation of our on-island electrical distribution...

  • Activities Attendant

    2 weeks ago

    Whitsundays, Australia Hamilton Island Enterprises Limited Full time $104,000 - $130,878 per year

    PALM VALLEY ACTIVITIES ATTENDANT – Hamilton IslandHamilton Island is currently recruiting for an Activities Attendant to work as part of the busy and enthusiastic team at Palm Valley.Why you'll love working with usSave money with subsidised furnished staff accommodationAccredited training provided via the Robert Oatley CollegeStaff perks - discounts on...

  • Food and Beverage Attendant

    2 days ago

    Whitsundays, Australia Hamilton Island Enterprises Limited Full time $40,000 - $60,000 per year

    FOOD & BEVERAGE ATTENDANT – Airport BarDiscover your dream job on a thriving tropical island in the breathtaking Whitsundays and elevate your career while surrounded by the stunning natural beauty of our island paradise.Hamilton Island is seeking passionate and enthusiastic Food & Beverage Attendants to join our Airport Bar team. In this dynamic role,...

  • Assistant Restaurant Manager

    2 weeks ago

    Whitsundays, Australia Hamilton Island Enterprises Limited Full time $60,000 - $80,000 per year

    ASSISTANT RESTAURANT MANAGER – Hamilton Island Golf ClubHamilton Island Golf Club is seeking a passionate and experienced Assistant Restaurant Manager to join our premium dining venue. If you're ready to step into a leadership role where you can inspire your team, uphold exceptional service standards and work in one of Australia's most spectacular golf...

  • Tree workers/Arborist

    2 weeks ago

    Whitsundays, Australia Coastal Arborist Services Full time $60,000 - $80,000 per year

    About the role Coastal Arborist Services is seeking experienced Tree Workers and qualified Arborist (certificate III) to join our team in the Whitsundays, Queensland. These full-time positions will involve working away occasionally on the nearby Islands and surrounding towns. Additionally we are also looking for a Truck driver Ground Tec position which would...

  • Events Operations Assistant Manager

    6 days ago

    Whitsundays, Australia Hamilton Island Enterprises Limited Full time $104,000 - $130,878 per year

    EVENTS OPERATIONS ASSISTANT MANAGERFrom intimate weddings to large-scale conferences, Hamilton Island's award-winning events team delivers world-class experiences in one of the most spectacular destinations in Australia. We are now seeking an experienced and motivated Events Operations Assistant Manager to support the Events Operations Manager in leading our...

  • Room Attendant

    2 weeks ago

    Whitsundays, Australia Hamilton Island Enterprises Limited Full time $40,000 - $60,000 per year

    ROOM ATTENDANT - Reef View Hotel, Hamilton IslandThe Reef View Hotel is Hamilton Island's leading 4 star hotel offering lovely spacious rooms with some of the most spectacular views over the Coral Sea. The hotel features 367 rooms and has its own restaurant, lounge, pool and bar.As a Room Attendant at the Reef View Hotel, your role will primarily focus...

  • Retail Assistant

    2 weeks ago

    Whitsundays, Australia Hamilton Island Enterprises Limited Full time $104,000 - $130,878 per year

    RETAIL ASSISTANT – Hamilton Island, The DeckhouseHamilton Island is the home of sailing and The Deckhouse offers quality clothing and accessories from some of the worlds most prestigious sailing brands. We are currently seeking a Retail Assistant to operate our busy stores on Hamilton Island.Why you'll love working with usSave money with subsidised...

  • Tour Desk Attendant

    7 days ago

    Whitsundays, Australia Hamilton Island Enterprises Limited Full time $104,000 - $130,878 per year

    TOUR DESK ATTENDANT – Hamilton IslandAn opportunity now exists for a Tour Desk Attendant to join our team of enthusiastic fun-loving attendants sharing their love and knowledge of the island and it's surrounds with our guests.Why you'll love working with usSave money with subsidised furnished staff accommodationStaff perks - discounts on restaurants and...