Support Officer

22 hours ago

Castle Hill, Australia Anglicare Sydney Full time $60,000 - $80,000 per year

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we provide strength, support, and strategy to enhance lives.

We're a respected not-for-profit serving society's most vulnerable for over 160 years, impacting 40,000+ lives annually. As a Support Officer in our Retirement Villages, you'll enrich lives and strengthen communities with compassionate service.

Your opportunity

As our Support Officer, you'll provide essential administrative, rostering/scheduling, and customer service support for our Retirement Village, ensuring smooth care delivery. Working 10:00am - 6:00pm, you'll support residents, families, and teams with efficiency and empathy.

With integrity and resilience, you will:

  • Manage resident enquiries, onboarding, and documentation accurately.
  • Maintain and update resident information in Anglicare's CRM systems.
  • Coordinate and communicate service schedules and rostering effectively.
  • Liaise with residents, families, care teams, and providers professionally.
  • Contribute to process improvements and uphold WHS standards.

What you'll bring

You are a detail-oriented, service-driven professional with strong communication skills and a passion for supporting older Australians. You align with our values of integrity, justice, compassion, and excellence.

You will also need:

  • Proficiency in CRM platforms (preferably Microsoft Dynamics 365)
  • Proven experience with rostering/scheduling within a CRM platform (Preferably Microsoft Dynamics 365)
  • Proven administrative experience in a busy environment.
  • Excellent written and verbal communication skills.
  • Ability to manage competing priorities under pressure.

Ideally, you will also have:

  • Minimum 2 years' experience in administration, scheduling, rostering
  • Experience in aged care or community services.
  • Familiarity with rostering and care coordination systems.

Why Anglicare?

We offer meaningful opportunities for the communities we support and our team. At Anglicare, enjoy security, stability, and a diverse, supportive community with career growth potential.

On top of that, here are some tangible benefits:

  • Supportive work environment
  • Salary packaging to increase your take home pay
  • Ongoing professional development.
  • Exclusive discounts to over 400 retailers.
  • Employee Assistance Program and Fitness Passport.

Are you ready for a career that means more?

To apply, click the 'Apply' button. All applicants will receive a response.

Anglicare values diversity and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples. We are committed to the safety and wellbeing of all, with zero tolerance for abuse or neglect.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for related fees.

Application Close Date: October 03, 2025

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