Service Relationship Manager, Primary Care

About the role

This is a new role created to support the increased primary care service commissioning in the ACT, specifically urgent care and bulk billing general practice services. The Service Relationship Manager, Primary Care will lead a small team including a Service Relationship Administrator and a GP Advisor. The Manager will be responsible for service contract and relationship management with primary care service providers, and stakeholder management with Government and health sector partners.

About the team

Based on the needs of the ACT community, CHN commissions innovative and evidence-based services for people at-risk of poor health outcomes. Reporting to the Senior Manager Commissioning, the Service Relationship Manager, Primary Care is responsible to achieve consistent implementation of processes and drive quality improvement. They will also work closely with the Service Relationship Manager, Commissioning who focuses on commissioning of community services.

See yourself in our team

You understand that effective primary care keeps people healthier and out of hospital. You are passionate about commissioning for health outcomes through effective contract management and by building relationships with service providers. You have experience forging success in new roles taking existing processes and ensuring they are applied appropriately in varied contexts. You are highly collaborative and your clear, open communication style helps you share information and learn from others outside your own team.

Work location

This position is based in our newly renovated and modern office, located in the heart of the Belconnen town centre. We support flexibility and a hybrid work model at CHN and are happy to work with the successful candidate to ensure balance between work and life.

Working at CHN

At CHN you will have an opportunity to work with professional subject matter experts and experienced leaders who encourage and support you to develop your interests, expertise and achieve your ambitions. 

Some of the reasons CHN employees love working here include:

Work-Life Balance & Wellbeing

• Paid December leave: Recharge during our annual close-down period with additional paid leave.
• Comprehensive leave options: Access leave entitlements on top of Annual Leave, including Family and Wellbeing Leave, as well as Religious, Cultural and Ceremonial Leave.

Flexible Work Arrangements

• Hybrid work: Enjoy flexible working options designed to promote a sustainable work-life balance.
• Purchase additional leave: Create more time for yourself when you need it with the ability to purchase up to 2 weeks of extra leave per year.

Career Growth & Development

• Professional Development Fund: Access a dedicated fund to support your professional development goals.
• Study leave: Take advantage of our generous study leave option to support your learning and development goals, while balancing work commitments.

Meaningful & Impactful Work

• Purposeful work in health: Be part of fulfilling, varied work that advances how health is delivered in Canberra, improving health outcomes for the ACT community.
• Collaborate with health experts: Work alongside key health professionals and stakeholders across the health sector, contributing to impactful initiatives.

Culture & Community

• Supportive, collaborative workplace: Join a team environment built on collaboration and mutual support.
• Diverse and inclusive environment: Thrive in a workplace that prioritises diversity, inclusion and wellbeing.
• Sustainability and social impact: Support our commitment to sustainability as we partner with others who make responsible choices for people and the planet.

Financial Benefits & Rewards

• Competitive Remuneration Package: Receive a competitive salary with an attractive benefits package through Salary Packaging of up to $15,900 of your pre-tax income per FBT year to maximise your take-home pay.
• Above-standard superannuation: Pursue long-term financial wellbeing with contributions that are always 0.5% higher than the Super Guarantee.

Learn more about CHN from our website: Capital Health Network | Home )

Position Salary: $60.21 per hour (approx. $119,354 per annum) plus superannuation

Employment type: Full time (38 hours per week)

Working Days/hours: Full time standard hours

How to apply

Applications close: 11.59pm, Tuesday 25 November 2025

Position documentation can be found here

Please apply using the 'apply' button. Your application MUST include a cover letter addressing how your skills, experience and expertise will meet the functional competencies (max. 3 pages), salary expectations, and your CV (max. 3 pages). Please do not send your applications to the recruitment email address.

Please note: Applicants are required to have full Australian work rights at the time of application and include details of any visa limitations and end dates in the application cover letter.

For further enquiries: Please contact Philippa Gately, Senior Manager Commissioning:

CHN, ACT's Primary Health Network welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. CHN will provide reasonable adjustments for individuals with cultural requirements and/or individuals with a disability throughout the recruitment process.

If you identify as a person who may require adjustments to the application, recruitment, selection and/or assessment process, please advise via  or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.