Service Delivery Manager IEA

Employment | Box Hill, Epping, Footscray | Ongoing - Full-time

• Multiple Full-time Ongoing positions available across VIC locations; Broadmeadows, Footscray, Cranbourne and Epping
• Research, create, maintain and drive industry specific relationships with Employers, Hosts and Registered Training Organisations as well as employer groups, to create sustainable employment & training opportunities for AMES Australia clients
• Annual salary is $100, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Employee Assistance Program (EAP)
• Annual Leave Loading of 17.5%
• Flare Employee Discounts Program
• Flexible Working Arrangements where it meets operational requirements

About the role

This Service Delivery Manager will provide labour market information to AMES Australia employees (including work for the dole) to ensure growth in employment opportunities through referrals, placements and outcomes as well as setting best practice in employer relationship management. This role has a strong focus on KPIs and Performance.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Minimum of a Diploma in Commerce, Arts, Business, Social Sciences or related field; and/or
• Minimum 3 - 5 years' industry business experience
• Demonstrated ability to develop high performing teams, coach, mentor and manage employees as well as operate as an effective team member
• Demonstrated local labour market and industry knowledge and experience as well as a demonstrated knowledge of labour market trends
• Proven track record of achieving results and KPIs
• Excellent interpersonal and communication skills (both written and verbal), including the ability to build and maintain relationships with stakeholders as well as negotiate and resolve conflict
• Strong analytical and interpretation skills (with a focus on attention to detail), in order to provide accurate advice in accordance with contractual requirements
• Intermediate Microsoft Office skills, including the ability to upload and format online information and websites
• Demonstrated personal integrity and respect for confidential information
• High level of initiative and ability to work independently
• Flexibility and ability to adapt in a dynamic environment
• A current valid Driver's Licence will be required for this role
• It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (for employment purposes)

To apply for these positions please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for these positions will be accepted up to 6 pm on Sunday, 31 August 2025 however interviews and other selection processes may commence before the closing date.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights