PEGA Business Analyst

• Temporary full-time to June 2026
• Office location – Parramatta with flexible working supported
• Salary relative to experience and ranges from $113,574 - $125,720 + super

Perks of working for VNSW:

• It's great: We work hard, but we play hard too… and enjoy a laugh
• It's digital: You'll have access to modern devices and tools - with a modernised valuation platform known as Val IQ
• It's rewarding: With huge operational and strategic delivery pieces that underpin core government functions and services there'll never be a dull day
• It's flexible: We're hybrid and split between the office, on the road and home. You'll have access to generous leave options

The role

The PEGA Business Analyst collaborates with product owners, business users and technical teams to gather, document and analyse business requirements, translate them into detailed user stories/use cases, and support PEGA workflow configuration so that solutions align with business objectives. You will also contribute to testing and validation activities to ensure delivered features meet functional needs and deliver a consistent customer experience.

You will act as the liaison between stakeholders and developers to clarify requirements, support version/upgrade cycles, and contribute to continuous process improvements that enhance business workflows and service delivery.

For more information read the full role description PEGA Business Analyst

What you will bring to the role

• Demonstrated experience gathering and analysing business requirements for software systems (ideally PEGA) and translating them into clear user stories and use cases.
• Ability to support PEGA workflow configuration in line with business needs, and to liaise effectively between business and technical teams.
• Experience supporting application testing and validation to ensure solutions meet functional and stakeholder expectations.
• Strong written and verbal communication skills to present complex information in plain language for diverse audiences.

What is an essential requirement:

• Relevant degree or qualifications in Business Analysis, Information Technology or related discipline, or equivalent experience.
• Experience working with PEGA systems, defining business requirements and supporting testing activities.

Join us

Apply online with your resume and cover letter. Applications close 24 November at 11:55PM. Contact Eric Sharpham on for further details.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment

About Us

The Valuer General is an independent statutory officer, appointed by the Governor of New South Wales to oversee the State's land valuation system.

Value NSW (VNSW), part of the Department of Planning, Housing and Infrastructure, delivers the valuation system for rating and taxing as well as compulsory acquisition compensation purposes via delegation of the Valuer General of NSW. This includes but is not limited to:

• Making more than 2.7 million residential, rural, commercial and industrial valuations annually, with a total value of approximately $3 trillion as well as managing compulsory acquisition determinations in situations where government cannot reach agreement, totalling over $1 billion per annum
• Delivering customer services and experience for 2.7 million landholders per annum – receiving up to 50,000 calls and many more enquiries
• Monitoring, assurance and governance pertaining to the quality of the valuations undertaken relevant to both the Valuation of Land Act 1916 and the Land Acquisition (Just Terms Compensation) Act 1991.

In addition, VNSW provides other specialised valuation activities, services and determinations for other cluster or statewide government partners – including being responsible for the delivery of all valuations for government property transactions as defined by the Government Property Framework and Treasurer's Directions as well as more than $84 billion in government asset valuations for financial accounting purposes.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or HR Support, option 3, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.