Patient Service Assistant

5 days ago

Spearwood WA, Australia Fresenius Medical Care Full time

PRIMARY PURPOSE OF THE ROLE

  • To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
  • Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

KEY RESPONSIBILITIES

  • Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
  • Ensures cleanliness and neatness of patient's environment and stock room
  • Ensures cleaning of the Isolation rooms is done when required.
  • Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
  • Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
  • Serves, distributes and collects patient / visitors' meals and refreshments
  • Arranges patient transport from Dialysis treatment
  • Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
  • Monitors consumable stores and orders stock as required
  • Confirms delivery of stock, checks inventory and documentation
  • Performs stocktake when requested
  • Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
  • Orders and pack away linen
  • Assist in the collection of blood samples by pathology lab, help spin blood before collection
  • Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
  • Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
  • Engages in internal and external in-service activities to enhance / maintain skills and knowledge.

Competencies (attitude, skills, typical qualifications & experience)

Essential:

  • Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner
  • Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
  • Knowledge of Work Health and Safety as it relates to the role within the facility
  • Understanding of the Quality improvement process and risk management obligations
  • Demonstrated skills in food preparation and presentation
  • Basic office skills, including filing and answering telephone enquiries
  • Previous experience in patient assistant role
  • Basic computer literacy.

Desirable:

  • Completion of a Patient Service Assistant Certificate or equivalent qualification
  • Demonstrated commitment to quality improvement initiatives.
  • Effective communication skills, both written and verbal
  • Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
  • Team player

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