Service Desk Team Member

Join us and experience Bunnings from the other side of the counter

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role

We are looking for a Technology Service Desk Officer to join our team. This position will join our 24/7 Technology Service Desk based in our Perth support office in Rivervale. This role supports our Team Members and technology across store and support offices across Australia and New Zealand.

This role is for a permanent position and will be based out of our Rivervale Support Office in Perth. The position will work a 4-on/4-off rotating roster for 10.5 hour shifts, featuring around 6 weeks of 4am starts, 1 rotation of 6pm Night Shifts, and 1 rotation of 7:30am starts.

What's involved:

• Provide effective delivery of 1st level technical, operational and procedural support for all systems and equipment used across Bunnings.
• Provide a high level of customer service and have a focus on meeting agreed service levels.
• Monitor technology system operations and following procedures to ensure efficient operation and completeness of process, providing our team members and customers a positive experience with minimal disruption.

Who we're looking for:

You will bring excellent customer service skills and be looking to develop your technical skills in a busy and dynamic environment.

You'll need:

• Ideally the completion of secondary education with a keen interest in Technology (any formal Technology qualifications or other hands-on experience would be advantageous)
• Ability to work full time and be open to shift work across varying hours and days of work
• Ability to attend shifts on site across varying hours including, early morning, late shifts and overnight shifts
• Customer focus, with excellent phone and email communication skills
• The ability to adapt and change and thrive working in a busy environment
• To be curious and enjoy working through a problem to the end to find a solution
• Any exposure to a ticket logging system or retail point of sale systems would be advantageous (but not critical)

You'll be part of a workplace where you'll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at .

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you're ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.