Rates Operations Officer

• Join a dynamic team focused on service and improvement
• Enjoy flexible work arrangements, including regular work-from-home days
• Permanent full time position + monthly RDO
• $81,626 - $95,123 Band 5 + super (subject to experience)

The City of Casey is one of Victoria's largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne's southeast. Bunjil Place reflects and enhances the city's rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Our Benefits:

Benefits | City of Casey

• Experience a flexible, supportive work environment with a strong culture of collaboration and growth.
• Access to diverse professional development opportunities.
• Conveniently located near Westfield shopping centre, with an adjacent gym/pool offering Free Workout Wednesdays, discounted memberships, and an onsite café.
• Work in a multi-award-winning, architecturally designed office with fully equipped kitchens, free coffee, community library on-site, free parking, and more.

We live our values of dreaming big, empowering each other and making our community proud.

A bit about the role

As a Rates Operations Officer, you'll play a key role in ensuring the accuracy and integrity of Council's property and rates records. You'll work closely with internal teams and ratepayers to manage property acquisitions, maintain the Name and Address Register, respond to customer enquiries, and support critical functions like electoral roll preparation and daily banking.

This is a detail-focused role where your contributions will directly support operational excellence, customer satisfaction, and compliance with local government legislation.

If you're a proactive team player with a passion for precision, problem-solving, and public service, we'd love to hear from you.

What you'll deliver

• Maintain and update ratepayer and property records, including the Name and Address Register (NAR).
• Process property acquisitions and ownership changes, ensuring data accuracy and timely follow-up.
• Respond to customer enquiries related to rates and property matters within service level timeframes.
• Support the preparation of the electoral roll and assist with banking and financial processes.
• Contribute to continuous improvement initiatives and collaborate across departments to enhance service delivery.

What you'll bring

• Experience in local government rates or property administration, with knowledge of relevant legislation.
• Strong attention to detail and ability to manage data accurately.
• Excellent customer service skills, with a professional and empathetic approach.
• Clear communication and teamwork abilities across departments and stakeholders.
• Proactive and organised, with strong problem-solving and time management skills.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.
• A curious, collaborative, and inclusive community mindset.

What's next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

Position Description:  Rates Operations Officer

To find out more about the role, please contact Penny Marshall, Coordinator Rates Administration on

Applications will be accepted until 11.55pm on Wednesday 24th September 2025.

Please Note: Applications will not be accepted via email. Please apply by following the links only.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at or.

The City of Casey reserves the right not to make any appointments for this position.For more information about the City of Casey council and to stay across what's happening in our region, follow us on LinkedIn.