In Home Community Support

Service Coordinator - In Home Community Support

• Eltham location with Hybrid working options
• Competitive salary including salary packaging
• Full time – Fixed Term Contract until June 30th 2026

Who are we?

healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.

Our role is also supporting people to self-manage long-term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community.

Our broad range of primary health services, care management and in home and community support services can be tailored to an individual's needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne.

Why work with us?

Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important.

When joining healthAbility's supportive, kind, caring and ethical culture, you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected.

healthability is proud to be an equal opportunity employer. We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.

The opportunity

Responsibilities include but are not limited to;

• Providing high level of customer and administration support to the In Home Community Support clients and team
• Liaising with our clients and support worker team to manage support services in the client's home and community
• Providing timely follow up of referrals and service requests
• Coordinating and scheduling/rostering of services into appropriate systems and documenting all actions and liaisons
• Prioritisation of urgent client's service requests based on risk assessment and clients needs and goals.
• Capturing data for service planning and reporting.
• Ensuring that all interactions meet national privacy and confidentiality requirements.
• Monitoring email inboxes and website portals for new service requests
• Documentation of all communications and actions into appropriate client management systems
• Working within role boundaries and escalating when unsure or out of role

Our ideal candidate:

• Recent experience with customer service skills, rostering, administration and within in the health/ aged care and or disability  work
• A good understanding and knowledge of the broad range of social and health issues to assist clients with service access
• Demonstrated ability to work flexibly, with a strong ability to contribute to quality and continual improvement
• Contribute to workplace change in a positive manner
• High level of phone, communication and interpersonal skills
• Demonstration an understanding of and experience in dealing with complex needs, complex behaviours,  issues and sensitivities of people from culturally and generally diverse communities and backgrounds.
• Demonstrated competency with appropriate client management systems and database applications
• Able to undertake training to gain high level of competency in all appropriate client management systems
• Proven ability to work independently and as a member of a team
• Demonstrated high level time management skills with a proven ability to prioritise and meet deadlines
• Proven high level of administration skills which enable you to effectively support with administration tasks as required
• Demonstrated proficient computer skills in MS Office applications (Word and Excel)

Please apply here by submitting a cover letter addressing the key selection criteria with your CV.  Thank you for your time and interest and please note, only shortlisted applicants will be contacted directly.

Any enquiries can be made to Stephanie Harfouche at

See the video to hear from our employees why this opportunity is much more than a job and how healthAbility offers careers with meaning.