Team Leader Support Worker

Team Leader Support Worker

• Box Hill & Eltham locations with Hybrid Working options
• Competitive salary including salary packaging
• Permanent Full Time position

Who are we?

healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.

Our role is also supporting people to self-manage long-term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community.

Our broad range of primary health services, care management and in home and community support services can be tailored to an individual's needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne.

Why work with us?

Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important.

When joining healthAbility's supportive, kind, caring and ethical culture, you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected.

healthAbility is proud to be an equal opportunity employer. We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disability, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.

The opportunity:

We are looking for aSupport Worker Team Leader to join our supportive and professional multidisciplinary teams in a full time capacity.

Responsibilities include but are not limited to;

• Support the onboarding, orientation, and induction of new Support Workers, ensuring compliance checks, verifications, and a positive introduction to the organisation.
• Provide ongoing support to new staff by facilitating buddy shifts, assisting with mandatory training requirements, and conducting follow-up after commencement.
• Step in to cover shifts when required, ensuring service continuity while maintaining accurate recording of billable hours.
• Participate in recruitment activities in collaboration with the Recruitment Team Leader, including interviews and stakeholder engagement.
• Coordinate rostering, leave management, and daily workflow planning to ensure adequate workforce coverage and service delivery.
• Provide supervision, coaching, and support to Support Workers, including leading team meetings and fostering a positive team culture.
• Deliver person-centred care and model best practice during buddy shifts in line with individual care plans and program guidelines.
• Monitor workforce needs, collect relevant data, and contribute to service planning and reporting to support business requirements.
• Support staff in the use of IT systems and ensure accurate, timely documentation in accordance with organisational standards.
• Contribute to training, education, and professional development opportunities for community staff.

Our ideal candidate:

• Certificate IV in Disability, Aged Care, Community Services or relevant qualification.
• Minimum of 3 years' experience working In-Home Aged Care Services.
• Experience leading and supervising teams, particularly in the In-Home Aged Care Services
• Recent and relevant experience in recruitment and onboarding systems.
• A good understanding of the role requirements of provision of In-Home Aged Care services
• Exemplary time management and ability to prioritise tasks.
• Excellent key stakeholder management skills.
• Demonstrated ability to work flexibly, with a strong commitment to continuous improvement.
• Experience working independently within a multidisciplinary team.
• High level of interpersonal skills, including an understanding of and experience in dealing with people from culturally diverse communities and backgrounds.
• Demonstrated competency with appropriate client management systems and database applications.

Please apply here by submitting a cover letter addressing the key selection criteria with your CV.  Thank you for your time and interest and please note, only shortlisted applicants will be contacted directly.

Any enquiries can be made to Stephanie Harfouche at

See the video to hear from our employees why this opportunity is much more than a job and how healthAbility offers careers with meaning.