Relationship Manager

Interleasing is part of the ASX listed McMillan Shakespeare Group, which includes our employee benefit business divisions Maxxia and RemServ. Interleasing is the only provider of its kind in Australia that truly offers a unique mix of vehicle leasing, management services, supported by business and systems expertise in salary packaging and FBT management.

Maximum term role until September 2026

As a Relationship Manager your role is to ensure client retention and growth of the Interleasing portfolio by establishing strong relationships at the business-to-business level to form long term strategic alliances. The way that you will achieve this is as follows:

• Provide exceptional service in view of adherence to contractual agreements
• Reactivate dormant client relationships
• Facilitate client and customer education on product, services and systems

Indicators of success will include launching fleet-management services to new clients, revenue generation, client retention, portfolio profitability, cross selling of the range of company products and up-selling of services.

Key Responsibilities of this role will include:

• Maintain and develop strong strategic customer relationships and understanding of client needs.
• Conduct a regular structured customer visitation program, ensuring productive relationships are fostered and maintained with key decision makers.
• Conduct regular fleet reviews as required and seek opportunities to reduce costs through increased fleet optimisation.
• Establish relationships on all levels to ensure decision makers are familiar with the program and our organisation
• Adopt a continuous improvement perspective when engaging with external and internal stakeholders to ensure that the customer experience is forefront of mind.
• Proactively seek opportunities to up-sell additional Interleasing Connect services to clients to increase portfolio profitability and revenue generation for the organisation.
• Cross sell of Maxxia Novated Leasing and Salary Packaging services to existing Interleasing customers.

As a candidate for this role you will have:

• Relationship Building - ability to successfully liaise with internal and external customers and appropriate vendors to meet and anticipate their needs and agree priorities.
• Customer Service – an awareness and sensitivity to the customer perspective.
• Teamwork - proven ability to work in a team environment to improve processes, respond to various demands and manage multiple activities simultaneously.
• Planning & Coordination – ability to plan for self and the team and monitor activities in delivery to SLA's and required timeframes.
• Results Focus - Will drive towards completion of tasks and resolution of problems in challenging circumstances.
• Adaptability – responds positively and constructively to changing environments and business requirements. Can harness personal energy and manage the team confidently in uncertain times.

What we can offer you:

• Novated leasing benefits and discounts
• 12 weeks paid parental leave and access to our Parents Portal
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
• We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us