Service Desk Analyst

7 days ago

Sydney, New South Wales, Australia Hays | Technology Full time $60,000 - $100,000 per year

Multiple System Support roles | Northern Sydney

Your new company

Join a well-established Managed Service Provider (MSP) based in Northern Sydney, known for delivering high-quality IT solutions to a diverse client base. This organisation offers a collaborative team environment, exposure to a wide range of technologies, and genuine opportunities for career development.

Your new role

There are currently two permanent positions available:

  • Level 1/2 IT Support Engineer
  • Level 2/3 IT Support Engineer

You will be responsible for providing technical support across a variety of client environments, resolving issues, and contributing to project work. A hybrid working model is available following the successful completion of the probation period.

What you'll need to succeed

To be successful in these roles, you must have:

  • Previous experience in a Managed Service Provider (MSP) environment
  • Based in or near Northern Sydney

Strong technical skills, including:

  • Experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, Azure Active Directory, Intune, and Autopilot
  • Familiarity with common MSP tools such as ConnectWise, Autotask, Kaseya, or similar RMM/PSA platforms
  • For Level 2/3 Engineers: experience with VMware administration and troubleshooting, and advanced networking and server support

What you'll get in return

  • Competitive salary package- $60k-$100k + super (depending on experience)
  • Hybrid working environment after probation
  • Supportive and collaborative team culture
  • Clear career progression pathways
  • Exposure to a wide range of technologies and industries

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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