
Operations Manager – Refrigeration
3 days ago
Operations Manager
Instachill Refrigeration & Air Conditioning – Gold Coast
This isn't paperwork management — it's operational leadership at its core.
We're looking for a proven operator who can juggle techs, clients, suppliers, and the director without dropping a ball. Someone who thrives under pressure and can turn moving parts into smooth, profitable flow.
If you're organised, commercially sharp, and driven by accountability and results — this is your next move.
About the RoleAs Operations Manager, you'll be the link between the director, technicians, office staff, and clients. Your focus: keeping jobs running on time, on budget, and up to standard.
Day-to-day you'll:
- Lead and mentor techs & office staff with toolbox talks, reviews, and training.
- Oversee scheduling & workflow through ServiceM8 so jobs run like clockwork.
- Ensure compliance across ARCtick, QBCC, and ESO — zero slip-ups.
- Negotiate with suppliers to secure strong partnerships and reliable supply chains.
- Track profitability, margins, and forecasts with the Accounts & P&L lead.
- Drive continuous improvement — streamlining, reducing waste, and sharpening our edge.
- Work alongside the director on strategy, quoting, and growth.
It's a mix of boots-on-the-ground leadership and higher-level oversight — one eye on today, one eye on where we're going.
About You- Proven operations, service, or project management experience in HVAC/R, building services, or trades.
- Strong leadership and mentoring background.
- Commercial acumen — you know job costing, budgeting, KPIs.
- A communicator who earns trust from techs, office staff, and clients alike.
- Highly organised, detail-focused, and able to juggle priorities.
- Comfortable with digital systems (ServiceM8, Xero, or similar).
This isn't just another clipboard gig. At Instachill, you'll:
- Step into a leadership role with full ownership of operations.
- Work side by side with the director to grow and scale the business.
- Be backed by a strong, skilled team — no lone wolfing.
- Have real responsibility and the chance to shape systems, culture, and results.
- Enjoy the Gold Coast lifestyle while working in a company that values you.
Tell us in one line the biggest team you've led and the largest budget or margin you've been responsible for. Doesn't need an essay — just the numbers.
Apply via SEEK or email directly to
If you can't answer that clearly, you're not the right fit.
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