Operations Manager – Refrigeration

3 days ago

Gold Coast, Queensland, Australia Instachill Full time $90,000 - $120,000 per year

Operations Manager

Instachill Refrigeration & Air Conditioning – Gold Coast

This isn't paperwork management — it's operational leadership at its core.

We're looking for a proven operator who can juggle techs, clients, suppliers, and the director without dropping a ball. Someone who thrives under pressure and can turn moving parts into smooth, profitable flow.

If you're organised, commercially sharp, and driven by accountability and results — this is your next move.

About the Role

As Operations Manager, you'll be the link between the director, technicians, office staff, and clients. Your focus: keeping jobs running on time, on budget, and up to standard.

Day-to-day you'll:

  • Lead and mentor techs & office staff with toolbox talks, reviews, and training.
  • Oversee scheduling & workflow through ServiceM8 so jobs run like clockwork.
  • Ensure compliance across ARCtick, QBCC, and ESO — zero slip-ups.
  • Negotiate with suppliers to secure strong partnerships and reliable supply chains.
  • Track profitability, margins, and forecasts with the Accounts & P&L lead.
  • Drive continuous improvement — streamlining, reducing waste, and sharpening our edge.
  • Work alongside the director on strategy, quoting, and growth.

It's a mix of boots-on-the-ground leadership and higher-level oversight — one eye on today, one eye on where we're going.

About You
  • Proven operations, service, or project management experience in HVAC/R, building services, or trades.
  • Strong leadership and mentoring background.
  • Commercial acumen — you know job costing, budgeting, KPIs.
  • A communicator who earns trust from techs, office staff, and clients alike.
  • Highly organised, detail-focused, and able to juggle priorities.
  • Comfortable with digital systems (ServiceM8, Xero, or similar).
Why Instachill?

This isn't just another clipboard gig. At Instachill, you'll:

  • Step into a leadership role with full ownership of operations.
  • Work side by side with the director to grow and scale the business.
  • Be backed by a strong, skilled team — no lone wolfing.
  • Have real responsibility and the chance to shape systems, culture, and results.
  • Enjoy the Gold Coast lifestyle while working in a company that values you.
How to Apply

Tell us in one line the biggest team you've led and the largest budget or margin you've been responsible for. Doesn't need an essay — just the numbers.

Apply via SEEK or email directly to

If you can't answer that clearly, you're not the right fit.

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