Customer Success Manager
2 days ago
What's in it for you?
Join a global leader in dental technology and play a pivotal role in enhancing the customer experience. This role offers the chance to build strong relationships, work closely with customers, and help grow your future employer's solutions across ANZ. You'll be paid a salary between $105k - $115k, plus superannuation and also other benefits such as:
- Bonus: Performance-based incentives to reward your impact
- Allowance: Car allowance to support travel across the region
- Impact: Help customers fully leverage innovative solutions and shape their experience with advanced dental technology
- Flexibility: Enjoy a blend of office collaboration and remote work options
- Growth: Expand your skills within a fast-growing, innovative company and team
- Culture: Join a close-knit, diverse team that values engagement and human connection.
Key responsibilities
This role focuses on creating exceptional customer experiences and fostering long-term engagement with your future employer's solutions.
- Onboard new customers and guide them through their first 100 days
- Deliver proactive service calls and personalised training
- Build strong, trust-based relationships and drive expanded product usage
- Act as a key liaison between customers and internal teams, sharing insights to inform strategy
- Represent your future employer at events and provide feedback to headquarters to improve products and processes.
About your future employer
Your future employer is a leading global medical technology company with over 2,000 employees, known for innovative 3D scanning and CAD/CAM solutions. The company values diversity, inclusion, and a collaborative, informal culture that welcomes ideas and feedback.
- Informal: Be part of a welcoming, international workplace with skilled colleagues.
- Innovate: Contribute to an industry leader that constantly pushes the boundaries of dental technology.
Your skills and experience
- Customer focus: Previous experience in a customer success, account management, or client engagement role
- Communication: Strong verbal and written skills with an ability to build rapport easily
- Proactive: Enjoy reaching out to customers, identifying needs, and providing guidance
- Tech-savvy: Comfortable learning and explaining complex dental technology
- Organised: Experience managing CRM systems and structured engagement processes
- Empathy: Positive, collaborative, and customer-oriented mindset.
You will stand out if you have
- Industry: Background in dental technology, dental practice, or dental laboratory experience
- Upsell: Experience identifying opportunities to expand product usage and drive adoption.
How to apply
To apply for this role, please submit your resume using the 'Apply Now' button. Applications will be reviewed as they are received. For more details about this opportunity or similar roles, feel free to call me for a confidential discussion on
We appreciate all applications, but only successful applicants will be contacted.
#SCR-steele-baillie
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