Customer Success Manager

3 days ago

Sydney, New South Wales, Australia BTA SALES PTY LTD Full time $105,000 - $115,000 per year

What's in it for you?

Join a global leader in dental technology and play a pivotal role in enhancing the customer experience. This role offers the chance to build strong relationships, work closely with customers, and help grow your future employer's solutions across ANZ. You'll be paid a salary between $105k - $115k, plus superannuation and also other benefits such as:

  • Bonus: Performance-based incentives to reward your impact
  • Allowance: Car allowance to support travel across the region
  • Impact: Help customers fully leverage innovative solutions and shape their experience with advanced dental technology
  • Flexibility: Enjoy a blend of office collaboration and remote work options
  • Growth: Expand your skills within a fast-growing, innovative company and team
  • Culture: Join a close-knit, diverse team that values engagement and human connection.

Key responsibilities

This role focuses on creating exceptional customer experiences and fostering long-term engagement with your future employer's solutions.

  • Onboard new customers and guide them through their first 100 days
  • Deliver proactive service calls and personalised training
  • Build strong, trust-based relationships and drive expanded product usage
  • Act as a key liaison between customers and internal teams, sharing insights to inform strategy
  • Represent your future employer at events and provide feedback to headquarters to improve products and processes.

About your future employer

Your future employer is a leading global medical technology company with over 2,000 employees, known for innovative 3D scanning and CAD/CAM solutions. The company values diversity, inclusion, and a collaborative, informal culture that welcomes ideas and feedback.

  • Informal: Be part of a welcoming, international workplace with skilled colleagues.
  • Innovate: Contribute to an industry leader that constantly pushes the boundaries of dental technology.

Your skills and experience

  • Customer focus: Previous experience in a customer success, account management, or client engagement role
  • Communication: Strong verbal and written skills with an ability to build rapport easily
  • Proactive: Enjoy reaching out to customers, identifying needs, and providing guidance
  • Tech-savvy: Comfortable learning and explaining complex dental technology
  • Organised: Experience managing CRM systems and structured engagement processes
  • Empathy: Positive, collaborative, and customer-oriented mindset.

You will stand out if you have

  • Industry: Background in dental technology, dental practice, or dental laboratory experience
  • Upsell: Experience identifying opportunities to expand product usage and drive adoption.

How to apply

To apply for this role, please submit your resume using the 'Apply Now' button. Applications will be reviewed as they are received. For more details about this opportunity or similar roles, feel free to call me for a confidential discussion on

We appreciate all applications, but only successful applicants will be contacted.

#SCR-steele-baillie

  • Customer Success Manager

    2 days ago

    Sydney, New South Wales, Australia 4Twenty Consulting Full time $120,000 - $150,000 per year

    Customer Success ManagerFull-Time | Hybrid Work EnvironmentWe're hiring for a Customer Success Manager for my SaaS vendor. They are a analytics software , user experience, Mar-Tech solution, going through great growthSome of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc. You'd be looking after 30-45 accounts. KPIs...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Spin Personnel Full time $80,000 - $120,000 per year

    We're looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You'll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base. This is a hands-on position with...

  • Manager, Customer Success

    3 days ago

    Sydney, New South Wales, Australia NiCE Full time $120,000 - $180,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Manager, Customer Success is responsible for leading a team that...

  • Manager, Customer Success

    5 days ago

    Sydney, New South Wales, Australia NICE Full time $120,000 - $180,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Manager, Customer Success is responsible for leading a team that...

  • Manager, Customer Success

    3 days ago

    Sydney, New South Wales, Australia NICE Actimize Full time $120,000 - $180,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Manager, Customer Success is responsible for leading a team that...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia N-able Full time $80,000 - $120,000 per year

    Why N-ableIT doesn't get better than this N-able isn't just another software company - we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid...

  • Customer Success Manager

    2 days ago

    Sydney, New South Wales, Australia Citation Group 🇦🇺 Full time $80,000 - $120,000 per year

    Customer Success Manager – Adoption, Renewal & ExpansionHigh impact role using your customer relationship skills to carry out a dedicated program of activities for your assigned portfolio of accounts.What's on offer in this role?High growth journey with leaders who are 100% supportiveGuaranteed career development as you make your markChampion customer...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia SoSafe Full time $70,000 - $120,000 per year

    SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by we invite you to be part of the...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia SoSafe GmbH Full time $80,000 - $120,000 per year

    SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by we invite you to be part of the...

  • Customer Success Manager

    3 days ago

    Sydney, New South Wales, Australia SaaS Labs Full time $90,000 - $120,000 per year

    At SaaS Labs (makers of JustCall), we're building AI-powered tools that help 6,000+ businesses worldwide sell smarter, support faster, and grow better.As a Customer Success Manager, you shall manage a portfolio of customers, develop relationships with multiple stakeholders, drive product adoption, work on their value realisation and also help their expansion...