Reception and Customer Service

2 days ago

Noble Park North VIC, Australia Future Bake Australia Pty Ltd Full time $50,000 - $63,000 per year

Join Futurebake Australia Pty Ltd

Location: Noble Park North

Employment Type: Full time Monday to Friday 9am to 5pm

Futurebake is seeking a friendly, professional, and customer-focused Receptionist / Customer Service Representative to be the welcoming face of our company. If you thrive in a fast-paced environment, love helping people, and have a knack for organization, we'd love to hear from you

About Us

At Futurebake, we're passionate about producing high-quality snack foods and baked goods and ensuring every customer experience reflects our commitment to excellence. As part of our team, you'll play a key role in maintaining our reputation for outstanding service.

Key Responsibilities

  • Manage front desk operations
  • Handle incoming calls and emails with professionalism
  • Collaborate effectively with our warehouse and transport partners to ensure timely delivery to customers across Australia.
  • Manage customer orders, enquiries, complaints, and feedback with professionalism and efficiency
  • Assist with administrative duties including invoicing, preparing customer statements, and entering bills using our Accounting Software.
  • Maintain a clean and organized reception area

What We're Looking For

  • Excellent communication and interpersonal skills
  • Strong organizational abilities and attention to detail
  • Previous experience in reception or customer service preferred
  • Proficiency in Microsoft Office and phone/email systems
  • A positive attitude and commitment to quality service

Why Join Futurebake?

  • Be part of a team that values quality, integrity, and innovation
  • Enjoy a supportive work environment with room to grow
  • Make a real impact on customer satisfaction and brand reputation

If this sounds like you, apply today and help us continue delivering excellence — one customer at a time.

Job Type: Full-time

Pay: $55,000.00 – $63,000.00 per year

Language:

  • English (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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