Application Support Team Lead

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at 

At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology.

What you will be doing

As a Application Support and Maintenance Specialist, you be hands-on actively working on incidents/problems for the finance related ERP applications for a high profile utilities client, contributing to technical discussions and solutions, providing team leadership and mentoring junior members of the team, deploying changes, project work and managing competing priorities.

This role is Adelaide based and onsite (client site) a minimum of 2 days per week.  This is a team lead role. This is a fantastic opportunity to join a close-knit team, with a brilliant end customer environment.  If you are eager to grow your career and expand your systems knowledge in a hybrid work environment, this could be the perfect role for you

What will keep you busy

• Contribute to software development projects by writing, testing, and debugging code, with an emphasis on complex and critical components.

• Collaborate with team members to meet project requirements, actively participating in design and code reviews.

• Provide technical expertise and support to team efforts, acting as a subject matter expert in specific domains.

• Assist in solving complex technical challenges, researching and proposing solutions.

• Participate in defining software requirements and specifications.

• Debug and troubleshoot production issues, working closely with operations and support teams.

• Contribute to the assessment and adoption of new technologies and best practices.

• Mentor junior team members, providing guidance and knowledge sharing.

The skills you will bring

• Typically, 8 – 12 + years of relevant work experience, with a minimum of 2 in a leadership role within application support.

• Experienced in a customer / client facing support role with an understanding of stakeholder management, communication, escalations, reporting and governance.

• Technical strong with SAAS or hosted web application support, basic SQL, ITIL v3 or v4, windows server, as well as strong vendor management skills.

• Proficiency in 1 or more software languages and development methodologies and has a relevant university degree.

• Strong programming and debugging skills and willingness to take ownership of complex technical challenges

• Familiarity with software development practices and methodologies

• Good team collaboration and communication abilities with the ability to articulate to key internal and external stakeholders/customers/vendors verbally and in writing without technical jargon where needed

•It would be ideal to have supported financial or supply chain mngt application and have experience in mid-range deployment but not essential. Eg, Ellipse, Oracle Fusion or Ivalua

Your working environment

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include; 

• Extensive resources to support your onboarding and continual development including DXC University

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

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