Applications Specialist

Who are we?

Gilchrist Connell is a dynamic and forward-thinking insurance law firm with offices in Adelaide, Brisbane, Melbourne, Perth and Sydney.

At Gilchrist Connell, we believe that access to exceptional work and a fulfilling personal life go hand in hand.

For the sixth consecutive year, we've been recognised as an Australasian Lawyer 5-Star Employer of Choice, and we're proud to be certified as a Family Friendly Workplace and Great Place to Work. We are a WGEA Employer of Choice for Gender Equality, and in 2025 we were recognised in the Best Law Firms list by Best Lawyers.

Are you looking to advance your career in a dynamic and inclusive environment? At Gilchrist Connell, we champion transparency, flexible working practices, and top-tier employee support programs. Here, your professional growth is nurtured, and your personal well-being is a priority. Join a team that values your contribution, fosters innovation, and strives for excellence. Be part of a vibrant culture where your career can truly thrive.

What we offer you?

Gilchrist Connell offers a wide range of benefits including:

• A culture built by real people committed to each other and their clients' success Our firm has a collegiate buzz and is growing in response to client demand.
• Access to an experienced team of lawyers at different levels who are dedicated to helping you learn and grow in your role and to provide support while you do so.
• Flexibility to manage your time. Be efficient, get your work done, and go enjoy your personal life.
• Responsibility for and meaning in your work.
• A truly diverse and inclusive workplace where all our people can flourish and fulfil their highest potential, for the benefit of our people, the firm, and our clients.
• Community mindset. We recognise our role as a corporate citizen and invest in a standalone pro bono practice and community response.
• Access to professional development opportunities with leading external providers.
• A competitive salary with discretionary incentives linked to firm performance.
• Group Salary Continuance (GSC) at the firm's cost.
• Market leading family friendly policies entitlements over and above government entitlements.
• Comprehensive wellbeing support services through our EAP Provider and Osara Health which is available to you and your family.
• Access to corporate discounts for over 400 retailers.

Why the role?

To support the continued growth of our IT team, we're inviting an Applications Specialist to join our dynamic national team, assisting the smooth operation and continual improvement of our core business applications. This role is vital for ensuring our systems run efficiently, integrating new technologies, and providing expert troubleshooting and support to our staff. You'll play a key part in enhancing productivity and compliance, working closely with the Head of Information Technology.

Who are you?

• You have a strong understanding of legal business applications such as Elite 3E, iManage Suite, Clio Operate, and Microsoft 365.
• You're committed to providing high-quality service and support, with excellent communication skills for interacting with team members, end-users, and vendors.
• You're detail-oriented, quick to learn new technologies, and thrive in collaborative environments.
• You're proactive in identifying opportunities to improve application performance and user experience.
• Ability to diagnose and resolve application issues efficiently.

What does a standard week look like?

• Maintain, troubleshoot, and support business-critical applications.
• Configure and optimise applications to meet business needs.
• Assist with integration, upgrades, and enhancements in collaboration with vendors and IT colleagues.
• Deliver training and share best practices with staff.
• Document application configurations and processes.
• Support the implementation of security measures and compliance standards.
• Liaise with vendors and service providers to resolve issues and manage licensing.

Candidates can request reasonable adjustments for any part of the recruitment process. If you need any specific adjustment, please contact our People team so we can work together to support you.

We encourage applications from individuals of diverse backgrounds, including but not limited to First Nations, LGBTIQA+, persons with disabilities, as well as individuals of all ages, and cultures. We're a safe, inclusive, and equitable workplace and celebrate the diversity of our people.

If this opportunity sounds of interest, please talk to Jessica Lloyd, People Assistant on Alternatively, hit the apply button to submit your CV and cover letter.

A quick note to agencies – we don't need support with this role at present. Thank you.