Customer Banking Specialist

1 day ago

Lake Grace, Australia Commonwealth Bank Full time $60,000 - $120,000 per year
  • You're a passionate customer service professional   
  • We are enhancing the financial wellbeing for our customers    
  • Together we're delivering outstanding customer experiences 

You will be joining one of our Multi-Channel Branches   

What is a Multi-Channel Branch? 

  • Tuesday, Thursday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.  
  • Monday and Wednesday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.    

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: 

  • Assist customers with general banking transactions, answering questions and queries  
  • Build a personal connection with customers through meaningful conversations face to face and through our direct channels 
  • Work with customers to use our in-branch technology and digital banking options    
  • Complete Financial Health Checks to assess customers' financial needs  
  • Process applications for personal loans, credit cards and associated products    
  • Use tools to capture customer feedback and take action to correct any service breaks to drive improvement  
  • Be provided with continuous training and development to support your career aspirations  

We're interested in hearing from people who have:   

A passion for delivering outstanding customer service with every interaction  

  • The ability to have great conversations and confidence to ask challenging questions   
  • Problem solving attitude and curiosity in finding the right solutions   
  • An open approach to learning new things and goal oriented  
  • An ability to work collaboratively as a team to deliver a seamless customer experience  

 Don't wait, apply today  

Aboriginal &/or Torres Strait Islander people encouraged to apply 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 30/10/2025

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