Operation Shift Manager, Delivery Statation

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.

For our busy Delivery Stations, we're seeking for an organized Delivery Station Manager to come and make their mark. These fast-moving facilities sit at the heart of Amazon's rapidly growing Operations network, and are where we manage our fast-moving last mile operation. In each delivery, our teams receive, sort, stow, and ship orders to the customer.

In the Delivery Station that you join, you will coordinate and oversee a hugely important environment within our business. Our Delivery Stations work as smart as they can to continuously delight our valued customers with their products: our top-line vision is to remove all effort on behalf of our end-users, while continuing to exceed everyone's expectations whenever we can.

With this in mind, you'll strategically lead a team, comprising of Shift Managers and Shift Assistants. This will complement your proactive management of healthy, positive working relationships on a day-to-day basis.

Supervisory responsibilities:
You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.

Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with FLEX drivers.

You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.

In addition, some of the most important aspects of your job are to:
Lead change at speed, innovation has made us the global company that we are today.

Help in daily operations: Receive, scan, lift and move shipments up to 22.5 kg each.
Route shipments within the AMZL coverage area.
Support and assign job duties to process assistants.

Due to the nature of Amazon's business, being able to adapt to sudden changes and growth according to operational necessities.

Track & monitor sorting operation and dispatch.

Key job responsibilities
Key job responsibilities
In this role, you'll work with key business partners, such as Transport & Sortation, Finance, Loss Prevention, IT, HR, ACES and Engineering. Furthermore, you'll track and drive both the operational goals and metrics of your Delivery Station, while regularly presenting your findings to the senior leadership team.

A day in the life

Main activities are:
Review the operational forecast and determine productivity requirements the deliver station.

Manage a team group to meet all building's goals.

Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.

Proactively identify and lead process improvement initiatives and Lean tools.

Basic Qualifications:
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred Qualifications:
- 1+ years of performance metrics, process improvement or lean techniques experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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