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Intake Officer/ Reception

3 weeks ago

Dubbo, New South Wales, Australia NALAG NSW Inc Full time

Job Title: Intake Officer/ Reception

Location: Dubbo

Employment Type: Full time or part-time negotiable

Hours: 5 days per week

Reports to: Lead Counsellor and CEO


About Us: NALAG provides loss and grief support to people across NSW.  Founded in 1977 NALAG is one of the leading support organisations providing free loss and grief support in NSW and beyond.


Position Overview

We are seeking a compassionate and professional Full Intake Officer/Receptionist to join our team for a full-time position. This role is the first point of contact for individuals and families reaching out for loss and grief support, and requires a calm, empathetic manner paired with strong administrative and organisational skills.


Key Responsibilities

  • Act as the initial point of contact for all client and community enquiries via phone, email, and in-person.
  • Conduct initial intake conversations with sensitivity, maintaining confidentiality and professional boundaries at all times.
  • Accurately collect and input client information into our electronic systems.
  • Manage appointment scheduling using our online booking and database record system.
  • Provide administrative support to the clinical team, including data entry, document preparation, and file management.
  • Liaise with internal staff and volunteers to coordinate client services.
  • Referral of clients to other support agencies when required.
  • Work both independently and collaboratively within a small team.
  • Prioritise and manage multiple tasks and client needs in a calm and efficient manner.

Key Requirements

  • Demonstrated empathy and emotional maturity when dealing with clients experiencing grief and loss.
  • Strong interpersonal and communication skills.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel).
  • Experience using online booking systems and/or electronic medical record databases.
  • Ability to maintain professional boundaries while offering supportive communication.
  • Proven ability to work independently and as part of a team.
  • Excellent time management and organisational skills.

Desirable

  • Previous experience in a mental health, community services, or healthcare setting.
  • Understanding of grief, bereavement, or trauma-informed care (training can be provided).
  • Experience using Zanda
  • Qualifications in counselling or other related field

Commencing: January 2026

Applications are to be directed to:  Trudy Hanson, CEO E:

Applications Close: 5th January 2026