Service Engineer

6 days ago

Melbourne, Victoria, Australia DrMachine Full time $60,000 - $80,000 per year

WE ARE HIRING

Role: Service Engineer - Location: Melbourne

About Us:

Dr Machine, a company founded in Australia with headquarters in Sydney, is seeking a Service Engineer for its Melbourne location. The company is divided into two main departments, MACHINES/SERVICES and TOOLS/PARTS, and is the official distributor throughout Australia and New Zealand of the Italian company Donatoni, a manufacturer of CNC technologies and solutions for the stone and ceramic industry.

In a phase of growth, we are looking for an industrial technician who can start working for us from January and who has experience with CNC machines for stone, glass or steel.

As part of the Service department, in the division that deals directly with telephone support, the candidate will mainly be responsible for:


• Providing technical support to end customers and assembly technicians;


• Providing software support installed onboard machines;


• Providing technical advice for problem resolution;


• Reporting issues to technical-mechanical-software development departments;


• Ensuring full customer satisfaction.

In addition, you will have to organize technical interventions at customers' premises, ordering the necessary material and planning the intervention of the competent technician.

The candidate must have the following requirements:


• Permanent Residency/Australian Citizenship


• Excellent knowledge of the Italian language;


• Diploma in mechanical and/or electronic engineering or level 3 engineering qualification recognized in Australia;


• Good knowledge in electrical and/or mechanical field;


• Preferable knowledge in software field;


• Good problem-solving skills;


• Attitude for relationships and contact with people;


• Previous experience in the role of Technical Support (preferred);


• Entry-level profiles are also considered (possibility of offering initial training);

The profile is completed by excellent adaptability skills, good predisposition to teamwork, and good time management skills.

Please send your CV and cover letter to

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