Case Manager

5 days ago

Cairns, Queensland, Australia Shelter Housing Action Cairns Full time $60,000 - $80,000 per year

Full Time

Aboriginal and Torres Strait Islander people are encouraged to apply

SHAC's mission is to support families and individuals who are homeless or at risk of homelessness on their path to a secure future.   We have been doing this for more than 30 years by providing temporary accommodation with support, mobile support services and financial inclusion services to assist people to move to secure housing and achieve long term financial security.

We value inclusion, respect, integrity and social justice.

Career Opportunity

We are seeking a person with experience and/or qualifications in human services to work with families who are homeless to assist them to get and keep secure housing.

Job Responsibilities

The position's responsibilities include:

  • Completing intake assessments
  • Providing culturally sensitive case management support to families residing in SHAC accommodation, short term motels or elsewhere
  • Facilitating client access to housing and other services as part of the case management services provided
  • Maintaining accurate client records and recording client data as required

Key Selection Criteria


• Qualifications in human services and/or significant relevant experience


• Well developed culturally sensitive case management skills


• Ability to work collaboratively within the organisation and with external partners


• Ability to work within a social justice framework

Positions at SHAC are subject to the successful candidate being able to obtain a Working with Children card (Blue Card) and the maintenance of a current Qld Driver's License.

What We Offer

You will join a diverse and supportive team who make a difference to the lives of people we work with. You will also have access to:


• Salary sacrifice options


• Employee Assistance Program

· Flexible working conditions


• Christmas Leave


• Individual Care Days (five per year)

· Birthday Leave

How to Apply

To apply for this position, please submit:

  1. A Cover Letter (maximum two pages) addressing the Key Selection Criteria

  2. Your current resume.

You should submit your application as soon as possible.  We intend to appoint as soon as we find the right candidates.

For further information email

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