Internal Only

Personnel Area: Customer Services

Branch: Compliance and Regulatory Services

Salary Range: Band 4 ($89,207-$95,764) per year (Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to end of June 2026 (Extension/s thereafter but not guaranteed).

Location: Green Square

Our Business

Customer Services delivers a range of services to the residents, visitors and businesses of Brisbane. Whether it be contacting our Contact Centre, requesting building plans, applying to light up a Council asset, needing a food business licence or looking for your lost property – we are here to help. ​​​​​​​​​​​​​​For over a decade, our branch has been Council's front line for customers, through a collaboration of 3 critical teams bringing together customer service, insights, policy, process, governance, and projects to deliver outstanding experiences for our community. 

Our Branch

Compliance and Regulatory Services (CARS) supplies services which help make Brisbane a fairer and safer place 24/7. Our focus is our Community Value, and we engage with people across the City in a consistent, responsive way, making strong decisions to resolve problems and deliver solutions. 

The Role

Are you an experienced professional with strong coordination, research, and mentoring skills looking to make an impact in regulatory operations?

Brisbane City Council is seeking a motivated Regulatory Outcomes Coordinator to support officers in the field through research, investigations, and the delivery of high-quality operational outcomes.

In this role, you will provide efficient, customer-focused services to both internal and external stakeholders while leading and supporting a team of officers.

You'll play a key role in coordinating workloads, mentoring staff, and ensuring compliance with relevant legislation, policies, and procedures. The position also involves preparing high-quality written documentation — including reports, correspondence, and standard operating procedures — and contributing to continuous improvement initiatives across systems and processes.

This is an exciting opportunity to contribute to Council's commitment to excellence in service delivery, helping to ensure effective regulatory outcomes and high operational standards across the branch.

To be successful you will have:

•  proven ability to work collaboratively within a team environment, contributing to performance excellence and providing constructive feedback
• demonstrated ability to deliver high-quality customer outcomes with strong written and verbal communication skills
• experience mentoring, coaching, and providing technical advice to team members in a multi-skilled environment
• strong organisational skills with the ability to plan, schedule, and prioritise workloads to meet deadlines
• ability to prepare clear and accurate reports, correspondence, and submissions related to requests and applications
• sound knowledge of legislation, policies, and procedures relevant to Council's regulatory functions
• research, analytical, and problem-solving skills with the ability to support team members in a technical and operational context.

 Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role requires a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Gema Santos on

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team.

Application Closing Date: Friday 14 November 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.

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