Cardiology medical receptionist

1 week ago

Melbourne, Victoria, Australia Cardio Nexus Full time $60,000 - $80,000 per year

We are seeking an experienced, professional and patient-focused Medical Receptionist to join our dynamic and rapidly growing team here at CardioNexus. This is an opportunity for a skilled medical receptionist to advance their career in a specialist environment while making a meaningful difference in patients' cardiovascular health journeys.

About Our Practice

Our innovative cardiology practice is committed to providing the latest evidence based patient care through cutting-edge remote healthcare solutions. We specialise in comprehensive cardiovascular services delivered via advanced telehealth technologies. We provide personalised, compassionate care to patients across Australia. Our team values collaboration, professional development, and leveraging new technologies to maintain the highest standards of patient service.

Key Responsibilities

Patient Care & Administration


• Serve as the first point of contact for patients, providing exceptional customer service with warmth and professionalism


• Manage patient information efficiently using different software's


• Process new patient referrals and maintain accurate patient records


• Handle patient enquiries via phone, email with discretion and empathy


• Coordinate referrals from clinics and other areas of health such as general practice

Clinical Support


• Manage correspondence with referring doctors and other healthcare providers


• Process and track pathology results and imaging reports


• Maintain patient confidentiality in accordance with privacy legislation

Financial & Administrative Duties


• Process patient billing, payments, and respond to account enquiries


• Manage appointment scheduling


• Maintain filing systems and ensure all documentation is current


• Assist with practice reporting and administrative tasks as required

Essential Requirements

Experience & Qualifications


• Minimum 5+ years experience as a medical receptionist in a healthcare setting


• Previous experience in a specialist practice highly regarded (cardiology experience preferred)


• Experience with medical practice management software


• Strong understanding of Medicare billing and private health insurance processes


• Knowledge of medical terminology, particularly cardiology-related terms

Technical Skills


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)


• Familiarity with appointment scheduling systems and patient management software


• Competent in utilising multi-line phone systems and demonstrates professional phone etiquette


• Basic typing skills (minimum 40 WPM) with high accuracy

Personal Attributes


• Exceptional communication and interpersonal skills


• Strong organisational abilities and attention to detail


• Ability to prioritise tasks effectively in a fast-paced environment


• Empathetic and patient-focused approach to healthcare


• Professional presentation and demeanour


• Ability to work autonomously and as part of a collaborative team


• Discretion and respect for patient confidentiality


• Resilience and adaptability in managing challenging situations

Highly Desirable


• Certificate III or IV in Medical Administration or equivalent


• Experience with cardiac procedures and terminology


• Previous experience in a private specialist practice


• Bilingual capabilities

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