Call Centre Agent

2 weeks ago

Darwin, Northern Territory, Australia Citrus Group Pty Ltd Full time $69,300 per year

Our client is one of Australia's largest betting agencies, and we're on the hunt for passionate individuals who can deliver world-class customer service. This is a high-volume call centre environment, ideal for those who thrive under pressure and enjoy the fast pace of a dynamic workplace.

In this role, you will take inbound calls related to placing bets on sports and racing, providing customers with accurate information and exceptional service. You'll be educating new customers on products and services, efficiently and professionally responding to calls with precise betting details, and promoting and enforcing responsible gambling practices, ensuring all company policies and regulatory standards are fully met.

We're looking for candidates with a strong background in customer service, a resilient mindset, and a can-do attitude.

To be successful in this role, you'll need:

  • Sharp attention to detail
  • A positive, resilient outlook
  • Excellent verbal and written communication skills
  • Strong computer skills
  • The ability to multi-task effectively
  • Customer service experience
  • A genuine passion for sport and/or racing

Full training is provided, along with ongoing support to ensure you feel confident and capable in your role.

The operating hours are 8am to 9pm, Tuesday to Saturday, and you must be available to work a rotating roster within these hours. Due to busy peak periods, particularly on Saturdays and Melbourne Cup Day, full availability on these days is essential.

Located in Fannie Bay, the site offers onsite parking for staff convenience.

This role pays $33.37 per hour plus superannuation and is open to candidates holding Working Holiday Visas.

Please note a full background check will be conducted as part of the recruitment process.

These positions will be filled quickly, so apply now to take the next exciting step in your career

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