Service Excellence Opportunity

6 days ago

Darwin, Northern Territory, Australia beBeeCustomer Full time $72,000
About Us

We value our employees and provide a unique work environment.

Job Description:
  • We seek a highly motivated Customer Service Agent to join our Darwin team, Australia.
Key Responsibilities:
  • Deliver exceptional customer service via phone, email, and live chat.
  • Create and implement CS policies/documentation for training of the team.
  • Support Compliance Officer roles as required.
  • Foster effective relationships within the team and broader business.
  • Prioritize customer needs at all times.
  • Assist with ad hoc Trading/Risk/Other roles as needed.
Requirements:
  • Gaming industry experience.
  • Call centre customer service experience.
  • Advanced knowledge of Intercom or alternative (Admin level).
  • Detailed attention to tasks and ability to work under pressure.
  • Analytical mind and problem-solving skills.
  • Proactive attitude and ability to see the bigger picture.
What We Offer:
  • Flexible work arrangements including remote options.
  • A minimum of five weeks annual paid leave.
  • Paid parental leave for primary and secondary caregivers.
  • Sponsored access to wellness app and 24/7 support.
  • Annual cash bonus based on Company performance metrics.
  • Dabble Day Dividend: share revenue evenly on birthday each year.

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