Business Analyst

2 days ago

Canberra n Capital Territory, Australia Clicks IT Recruitment Full time $80,000 - $120,000 per year

POSITION DETAILS The Business Analyst - AI & Automation will:

  • Lead the identification and analysis of business and stakeholder requirements for AI initiatives through workshops with business representatives, users, and technical specialists, ensuring alignment with strategic objectives and governance requirements.
  • Produce high-quality artefacts including requirement statements, user stories with acceptance criteria, pain points, non-functional requirements, user story maps, and rapid prototypes to support solution design.
  • Translate business requirements into functional and technical specifications for AI and automated solutions leveraging existing tools and platforms, as well as new AI and automation tools being assessed through pilots.
  • Collaborate with the broader IT & Cyber team to co-design AI agents, chatbots and workflow automation tools which are user-centric and ethical.
  • Support in project planning, testing and implementation of AI tools and proof of concepts.
  • Assist in change management activities including the design of training documentation.
  • Support the design and execution of AI pilots/proof of concepts
  • Actively participate in Agile delivery activities, including backlog refinement, sprint planning, and user acceptance testing (UAT), ensuring clarity of scope and quality of deliverables.
  • Demonstrated experience as a business analyst with a background in AI and automation projects.
  • High AI, digital literacy, and machine learning concepts, natural language processing, automation technologies including RPA, chatbots, etc. With an appreciation of data governance, privacy, security, and ethical AI principles.
  • Proven ability to deliver within Agile and Scrum environments, including backlog refinement, sprint planning, and user story development with testable acceptance criteria.
  • Extensive experience in stakeholder engagement and workshop facilitation, with strong negotiation skills across technical and non-technical audiences.
  • Demonstrated capability in business process modelling, including creating as-is and to-be process maps, user requirements, and other related business analysis artefacts.
  • Strong communication and influencing skills, with the ability to translate complex AI and data concepts into actionable delivery outcomes for diverse stakeholders.
  • Proficiency in producing high-quality analysis and design artefacts, such as requirement statements, user stories, acceptance criteria, non-functional requirements, and rapid prototypes.
  • Experience in preparing and supporting business cases, functional and integration testing, and user acceptance testing (UAT).
  • Strong critical thinking, problem-solving, and analytical skills, with the ability to identify risks, propose solutions, and assess impacts.

Desired Skills and Experience
High AI, digital literacy, and machine learning concepts, natural language processing, automation technologies including RPA, chatbots, etc. With an appreciation of data governance, privacy, security, and ethical AI principles.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Shilpa Kunhikannan Sreeja at Clicks IT Recruitment on

At Clicks we embrace diversity, inclusion and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call or email

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