Business / Financial Services Officer North Eastern

Business/Financial Services Officer, Clerk Grade 5/6 – Goonellabah

• Work in a volunteer-based agency supporting communities of NSW
• Fulltime ongoing role.
• Up to $143,736 (salary + field allowance + leave loading + super) and attractive leave entitlements
• Location: Based in Goonellabah
• Be part of a small dynamic team working in the Zone Finance, Assets & Business Services area to support SES volunteers and staff across the North Eastern Zone
• Flexible work including hybrid working arrangements

About the opportunity

The Business/Financial Services Officer provides diverse business support services to Zone staff including financial, fleet, asset and facilities management activities, to ensure the business needs of the Zone are met. The role also assists the Manager Business Services to coordinate the financial management, budget activities and strategic equipment, fleet and asset planning for the Zone.

The role responds to and resolves complex enquiries and issues from Zone and ensures the provision of accurate information, and the timely and effective resolution of issues. It also gathers and collates information for, and prepares documentation and reports on business unit performance, and makes appropriate recommendations to improve efficiency, cost management and service. It develops and maintains effective working relationships to facilitate the exchange of information, the timely responses to enquiries and the resolution of issues.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About you

To be successful in this role you will:

• have strong financial and administrative skills, including financial transactions and reporting.
• have experience in providing diverse business and asset support or similar services in a busy environment.
• be proficient in building and maintaining relationships with multiple stakeholders, internal and external.
• have an ability to make day-to-day decisions relating to work priorities and workload management.

What we can offer you

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $99,938 to $110,271 plus 12% superannuation and leave loading + 15% field allowance.
• Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:

o Fitness Passport

o LinkedIn Learning

o Member Assist Program for free confidential counselling support

o Flu vaccine program.

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
• If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, If you feel you may require an adjustment during the recruitment process, please contact for confidential advice on options.

How to apply

Your application should include as separate attachments:

• A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
• Responses to each of the targeted questions (maximum of one page per answer); and
• An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

Targeted Questions

• Provide an example when you reviewed a work process relating to business services and functions and you identified ways to improve the process and recommended or implemented changes. What was the outcome?

• Provide an example of where you have collaborated with stakeholders, where a high degree of consultation and negotiation was required to achieve a positive outcome. How did you ensure successful stakeholder collaboration and what was the outcome?

Want to know more?

If you want to know more about this opportunity, please contact Monique Pollock, Manager Business Services at or

The role description is available here - Various_Financial Services Officer_Clerk 5-6.pdf

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.

You may be required to participate in activities to support the agency during operational or emergency responses at NSW SES locations in the state, where the requirements are within the scope of your skills, knowledge and capabilities. You may also be required to participate in an on-call roster.

Applications close: Sunday 31st August, 11:55pm