Program Support Officer, Clerk Grade 3/4

**Program Support Officer, Clerk Grade 3/4, Goonellabah**

Explore a fulfilling role as a Program Support Officer within the North Eastern Zone Operations team with a focus on providing excellent project and administration support in activities ranging from utilising the Microsoft Office suite, contributing to preparation of reports, responding to correspondence, managing team inboxes, coordinating meetings and workshops, researching and drafting documents.

Work in a volunteer-based agency supporting communities of NSW

Full Time ongoing role

Location: North Eastern Zone - Goonellabah

**About the opportunity**

The NSW State Emergency Service (NSW SES) has an exciting opportunity for a program support professional looking to utilise and expand their skills and knowledge whilst working with a team of dedicated staff and volunteers.

You will utilise your skills to assist the North Eastern Zone Operations team in the delivery of a range of projects/programs and initiatives to facilitate the timely delivery of objectives.

Working within a team, you will undertake basic research and analysis in assigned areas. You will also contribute to the preparation of reports to inform decision making and contribute to policy/program/project development.

**About the NSW SES**

Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well
- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

**About you**

To be successful in this role you will:

- Have experience in providing a broad range of administrative and project support services to a wider team.
- Enjoy working within a collaborative team environment to achieve outcomes to support communities of NSW.
- Proven high quality writing, communication and administration skills.
- Strong technology skills

**What we can offer you**
- Attractive leave entitlements: parental, recreation and flex leave and other leave
- Competitive salary package of up to $101,566.13 pa (salary range $82,193.00 - $90,001.00). Total remuneration package includes salary plus employer's 11% contribution to superannuation and annual leave loading.
- Flexible work options working within operational requirements
- Mental Health & Wellbeing programs
- Access to our Corporate Partner Fitness Passport for a reduced rate when joining a participating gym
- Operational and leadership training via LinkedIn Learning and other resources
- Comprehensive immunisation programs including the flu vaccine
- Opportunities to build relationships across emergency service agencies, committees and other Government and community organisations.

**How to apply**
- A cover letter (maximum of one page) briefly responding to the **essential requirements** and your interest in the role;
- Responses to each of the **targeted questions**(maximum of one page per answer); and
- An up-to-date **resume** of no more than four pages detailing your skills and experience relevant to the role

**Targeted Questions**
- Describe your experience in delivering program support activities and services concurrently across multiple areas of responsibility, under tight timeframes whilst maintaining attention to detail.
- Problem solving and thinking on your feet will be daily requirements for this position. Please provide an example of a situation where something unexpected occurred while you were managing other work tasks. Describe how you solved this issue and what were the outcomes.

**Want to know more?**

The role description is available here.

**Talent Pool**

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.

**Applications close: Monday 20th January 2025, at 11:59pm.