Water Accounts Officer

2 weeks ago

Lismore, Australia Lismore City Council Full time $81,667 - $93,917 per year

About Us

Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.

We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.

About this Position:

Are you detail-oriented and passionate about delivering great customer service?

We're looking for a proactive Water Accounts Officer to join our Finance team. In this role, you'll be responsible for the accurate and timely issue of quarterly water accounts, coordinating meter reading cycles, and supporting debt recovery processes. You'll work closely with internal teams and customers to ensure smooth operations and high-quality service delivery.

What We can offer you:

  • Flexible work options working within operational requirements.
  • Employee Assistance and Health & Wellbeing Programs.
  • Training and development opportunities.

What we trust you to deliver:

  • Accurate and timely water account processing and reporting
  • Outstanding customer service and resolution of billing enquiries
  • Effective coordination of meter reading cycles and concealed leak applications
  • Strong collaboration across teams to support financial operations and continuous improvement

What you will need to be successful:

  • Certificate IV in accounting, financial management, business or related discipline (or extensive relevant experience)
  • Excellent organisational, communication, and customer service skills
  • Strong computer proficiency, especially in Microsoft Word, Excel, and Outlook
  • Ability to work under pressure and manage competing priorities
  • Understanding of water industry principles and billing processes

Full position description:

Full Time: 70 hours a fortnight

Salary: A salary range from $81,667 to $93,917 per annum + superannuation

Closing date:Monday 15 September 2025 at 9:00am

Contact: If you want to know more about this opportunity, please contact Matthew Ryder, Rates Coordinator on

Conditions of Employment:Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements.

Pre-employment Screening: Prior to employment, there will be a series of pre-employment checks that may include, health assessments, validation of right to work in Australia, validation of qualifications and licences, criminal history checks, psychometric assessments and referee checks.

We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.

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